Multi Site Business Office Manager

About the role

The Multi Site Business Office Manager at Surgery Center of Chevy Chase oversees and directs the day-to-day operations of the center's administrative and front desk functions. This position directly manages the Administrative and Front Desk Personnel, ensuring smooth workflow and customer service.

Responsibilities

• Reviews billing and collection patterns of scheduled patients by daily monitoring of front desk applications and informs office management of any patients with outstanding balances.
• Gathers and analyzes information to develop new procedures to improve the quality and efficiency of work processed.
• Solves difficult payment and associated office problems, audits problem accounts, and reports findings to the Administrator and office management.
• Affirms and enforces rules and regulations, including Medicare requirements, maintains knowledge base, prepares staff, and participates in internal and external audits from regulatory bodies and accrediting agencies.
• Maintains accurate logs of licensing and expirations, handles affiliation/credentialing requests for physicians, and processes insurance payer requests.
• Supervises and trains/orients assigned personnel, evaluates performance, recommends merit increases, promotions, and disciplinary actions.
• Initiates and answers pertinent correspondence, completes onboarding assignments for new hires, and maintains knowledge and competence in all systems/applications used.
• Supports front desk coverage as needed, performs financial transactions, and assists with administrative tasks as required.

Requirements

• Bachelor’s degree in business or related field.
• 6 years of healthcare experience.
• 4 years of management experience, including 3 years as a department manager.
• Proficiency in accounting and ability to use computer automated accounting systems.
• Experience working with various third-party payers (HMO, PPO, Medicare/Medicaid, etc.).
• Excellent communication and organizational skills.
• Demonstrated accountability, integrity, professionalism, openness, receptiveness to change, and creativity.

Qualifications

• Minimum of five years business office management experience, three as a department manager.

Skills

• Strong leadership and supervisory skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of healthcare regulations and compliance.
• Proficiency in Microsoft Office Suite.

Benefits

• Medical, dental, vision, and prescription coverage.
• Life and AD&D coverage.
• Short- and long-term disability coverage.
• Flexible financial benefits including FSAs and HSAs.
• 401(k) and access to retirement planning.
• Paid holidays and vacation.