Multi-Line Claims Adjuster – General Liability / Premises Liability

About the Role

CCMSI is the largest privately-owned Third Party Administrator (TPA), delivering customized claim solutions to help clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned general liability and premises liability claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws across multiple jurisdictions (excluding Alaska).

This position is designed for experienced liability adjusters with 5+ years of claim handling experience who can independently manage a multi-account desk, navigate competing priorities, and deliver high-quality outcomes in a fast-paced environment. The ideal candidate demonstrates strong organizational discipline, effective negotiation skills, and sound professional judgment when handling bodily injury and liability-driven claims.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take full ownership of their files, maintain proactive communication, and drive claims through completion with accuracy and accountability.

Please note: This is a claims adjuster role, responsible for cradle-to-grave liability claim handling. It is not an HR, consulting, or employer-side position.

Responsibilities

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you'll manage your files independently while contributing to a collaborative, high-performing team.

• Investigate, evaluate, and adjust multi-line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
• Manage claims involving commercial vehicles, trucking exposures, commercial general liability premises/product claims, and third-party liability.
• Determine coverage, assess liability, and develop defensible claim strategies.
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
• Identify and pursue subrogation opportunities.
• Maintain detailed and timely claim documentation, diary management, and financial reporting.
• Support excess reporting requirements and client communication needs.
• Deliver consistent, high-quality service with professionalism and integrity.

Requirements

• Active adjuster license in home state required; multi-state licensing preferred.
• Experience managing a multi-client desk and navigating varying client expectations.
• 5+ years of multi-line claims experience required (General Liability and Premises Liability).
• Strong analytical, negotiation, and decision-making skills.
• Strong ability to handle diverse claim types and pivot quickly throughout the workday.
• Ability to analyze coverage and communicate claim decisions clearly and professionally.
• Excellent time-management and organizational abilities.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment with strong accountability.
• Reliable, predictable attendance during business hours.
• Litigation management experience.
• Active New York adjuster license is required.

Preferred Qualifications

• Third Party Administrator (TPA) experience preferred.
• Experience performing coverage evaluations and coverage position analysis, draft/issue tender letters.
• Experience working within a TPA environment.
• Bilingual (English/Spanish) is a bonus.

Benefits

• 4 weeks paid time off (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.

Compensation

$75,000–$80,000 annually, based on experience. This role may also qualify for bonuses or additional forms of pay. Actual compensation will be based on qualifications, experience, geographic location, and internal equity.

Schedule

Monday–Friday. Fully remote work model with reliable, predictable attendance during business hours.

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions.
• Compliance & audit performance – adherence to jurisdictional and client standards.
• Timeliness & accuracy – purposeful file movement and dependable execution.
• Client partnership – proactive communication and strong follow-through.
• Professional judgment – owning outcomes and solving problems with integrity.
• Cultural alignment – believing every claim represents a real person and acting accordingly.

This is where we shine, and we hire adjusters who want to shine with us.

Our Core Values

At CCMSI, we believe in doing what's right—for our clients, our coworkers, and ourselves. We look for team members who lead with transparency, perform with integrity, chase excellence, own the outcome, and win together.