Multi-Line Claim Supervisor- General Liability & Bodily Injury

Job Summary

The Multi-Line Claim Supervisor is responsible for providing technical leadership, claim oversight, and direct supervision for a team of approximately 2–5 adjusters handling general liability, premises liability, and bodily injury claims within a national account environment. This role combines hands-on claim handling with people leadership responsibilities.

Responsibilities

• Supervise and provide technical guidance to a team of approximately 2–5 multi-line adjusters
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client-directed handling instructions
• Manage a personal inventory of complex, high-exposure, and litigated liability claims
• Investigate, evaluate, and adjust assigned claims from inception through resolution
• Establish and oversee reserve strategies for assigned files and supervised claim inventories
• Review and monitor medical, legal, investigative, and vendor expenses
• Negotiate settlements within authority levels and assist staff with complex settlement strategies
• Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
• Conduct file reviews, audits, coaching sessions, and performance discussions
• Assist with interviewing, onboarding, mentoring, and developing claim professionals
• Support employee performance management, goal setting, and career development
• Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
• Participate in client meetings, stewardship reviews, and claim review discussions
• Help identify workflow improvements and best practices to support organizational success
• Maintain compliance with client handling instructions, state regulations, and corporate standards

Qualifications

• 10+ years of multi-line claim handling experience, including significant experience managing complex, attorney-represented, litigated, and high-exposure liability claims from investigation through resolution
• Strong experience handling general liability, premises liability, and bodily injury claims, with exposure to industries such as transportation, hospitality, entertainment, recreation, tourism, amusement, and other guest-facing operations
• Demonstrated experience managing claims involving significant injury exposures, including: Fractures, Surgical claims, Traumatic brain injuries (TBI), Spinal injuries, Permanent impairment claims, Other serious bodily injury allegations
• Proven ability to provide technical claim leadership, including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories
• Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes
• Strong understanding of: Liability investigations, Coverage analysis, Reserving practices, Negotiation strategies, Litigation management, Claim resolution planning
• Experience identifying and managing large-loss exposures, reserve adequacy concerns, and emerging claim trends within a national account environment
• Demonstrated experience supervising, coaching, mentoring, or leading claims professionals, with the ability to successfully balance supervisory responsibilities while maintaining an active inventory of complex claims
• Experience handling claims across multiple jurisdictions and navigating varying state-specific requirements
• Active adjuster license required, including an active license in one or more of the following jurisdictions: Missouri (MO), Pennsylvania (PA), Kentucky (KY), Tennessee (TN)
• Strong organizational, analytical, decision-making, and problem-solving skills
• Excellent written and verbal communication skills with a commitment to responsive, client-focused service
• Ability to thrive in a fast-paced, high-touch national account environment where responsiveness, attention to detail, and quality execution are critical
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during established business hours