MTR/AV Collaboration Engineer

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands—Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. Our associates support these brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, and Technology.

About the role

The MTR/AV Collaboration Engineer will provide expertise in technical support, setup, and installation of Microsoft Teams Rooms technology and AV equipment for ADUSA Corporate Offices, Distribution Centers, and Retail locations. This role operates in a fast-paced environment, leveraging forward-thinking technical engineering expertise with Microsoft Teams Rooms systems and AV technology to support our brands and executive leadership.

Our flexible/hybrid work schedule includes 4 in-person days at one of our core locations (Quincy, MA) and 1 remote day. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Provide 3rd-level technical support, setup, and installation of Microsoft Teams Rooms technology and AV equipment for Corporate Offices.
• Assist the Enterprise AV team lead in testing next-generation Microsoft Teams Rooms Technology in the Evolution Lab and provide recommendations for future collaborative technology solutions.
• Accountable for setup, installation, and support of Microsoft Teams Rooms systems and AV technology for Business or Executive Leadership Team & C-Suite meetings, including occasional remote offsite meeting locations.
• Communicate clearly in writing or verbally regarding incident, project, or status updates.
• Maintain a high level of individual contribution, professional growth, and ability to function effectively both independently and within a team.
• Work closely with AV Integration partners for large-scale Microsoft Teams Rooms or AV installation projects in assigned ADUSA offices.

Qualifications

• B.S. in Computer Science, Information Technology, Engineering, or related field—or equivalent job experience.
• 3+ years of extensive technical experience with endpoint management systems (e.g., MS Intune, MS Teams Room Admin Portal/Teams Admin Center).
• 3+ years of MTR/AV support experience (Installation/Configuration).
• Demonstrated experience managing, deploying, and supporting AV technology, Microsoft Teams Rooms technology, or other related collaborative technologies in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving conference room/collaborative technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that drive successful intercompany initiatives.
• Deliver exceptional customer service with a positive attitude.

Preferred Qualifications

• Strong leadership and communications skills.
• MS Teams Rooms Administration experience (MTRA Portal).
• Azure/Intune experience for MTR management.
• Teams Rooms Configuration and hardware deployment (Neat/Crestron/LogiTech MTR Systems).
• AV hardware installation—Displays, Display Mounts, Cable Management.

Pay

Salary Range: $101,360 - $152,040. Actual compensation offered may vary based on unique qualifications, experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

Schedule

Hybrid work schedule: 4 in-person days at the Quincy, MA office and 1 remote day per week.