MTR/AV Collaboration Engineer

Duties & Responsibilities

• Provide 3rd Level technical support, setup and installation of Microsoft Teams Rooms technology and AV equipment for the Salisbury Corporate Offices.
• Assist Enterprise AV team lead in testing next generation Microsoft Teams Rooms Technology in the Evolution Lab and providing recommendations for future collaborative technology solutions.
• Accountable for setup, installation and support of Microsoft Teams Rooms systems and AV technology for Business or Executive Leadership Team & C-Suite meetings and on occasion remote offsite meeting locations.
• Able to communicate clearly written or verbally regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with AV Integration partners for large scale Microsoft Teams Rooms or AV installation projects in the assigned ADUSA office.

Qualifications

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3+ years extensive technical experience with endpoint management systems (e.g., MS Intune, MS Teams Room Admin Portal/Teams Admin Center).
• 3+ years MTR/AV support experience (Installation/Configuration).
• Demonstrated experience with managing/deploying and supporting AV technology, Microsoft Teams Rooms technology or other related collaborative technologies in a widely distributed enterprise environment.
• Extensive experience troubleshooting and resolving conference room/collaborative technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.

Preferred Qualifications

• Strong leadership and communications skills.
• MS Teams Rooms Administration experience (MTRA Portal).
• Azure/Intune experience for MTR management.
• Teams Rooms Configuration and hardware deployment (Neat/Crestron/LogiTech MTR Systems).
• AV hardware installation - Displays, Display Mounts, Cable Management.