MTO Service Support Representative

About the role

As a Service Support Representative, you will be at the heart of our mission, ensuring flawless operations of our Multi-Site Progressives (MSP) systems and Downloadable Gaming Services. This role is critical to maintaining the integrity of gaming activities and offers an outstanding opportunity to contribute to world-class gaming experiences.

Responsibilities

• Process, track, and coordinate Material Transfer Orders to support field operations.
• Collaborate with internal stakeholders to resolve issues, improve processes, and drive operational excellence.
• Provide professional support to internal and external customers through email and telephone communications.
• Analyze MTO workflows, trends, and provide regular feedback and recommendations to leadership.
• Maintain a high level of customer satisfaction while balancing organizational objectives, compliance requirements, and cost controls.
• Manage assigned work queues to meet service-level agreements, quality standards, and performance metrics.
• Ensure accurate documentation and adherence to established procedures and policies.
• Contribute to a culture of continuous improvement, accountability, and teamwork.

Requirements

• High School Education preferred, or equivalent combination of education, training, and experience.
• Experience in inventory control in a manufacturing facility (Preferred).
• Experience with an ERP work order management system (Preferred).
• Experience operating in a heavily regulated environment.
• Advanced knowledge of sales order and configuration systems.
• Windows desktop experience.
• Ability to multitask and implement great time management skills, following the order of importance.
• Strong communication skills with the ability to work independently and be team-oriented (must have).
• 2+ years of customer service experience.
• Must be 21 years of age or older.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.

More details available at https://atibenefits.com/.

Pay

$18.00 - $27.30 per hour. Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.