MT4 Administrator/ Risk Manager

About the role

Noor Capital UK Limited is a financial services firm Authorised by the FCA, specializing in online Forex and CFD trading for a range of professional and corporate clients.

Responsibilities

• Help and assist the back office to open customer accounts by liaising with applicants, collecting and processing the relevant information required for account opening, chasing applicants for missing information, and updating records during the account opening process.
• Maintain and update customer records and account information post‑account opening on an ongoing basis.
• Maintain the CRM database and link all sales manager activities (meetings, calls, events, etc.) to the CRM.
• Assist back office and IT teams in handling customer queries: assess needs, notify clients, select and execute the best solution, expedite actions or adjustments, and follow up to ensure resolution.
• Help back office and admin teams produce relevant statements and EOM FM manager statements.
• Maintain and update the RP record and reports, informing management of any changes or discrepancies noticed.
• Liaise with senior staff to determine the range of services and products offered by NC UK, contributing to the development of sales strategies and setting of sales targets.
• Assist senior managers in preparing proposals for marketing and sales strategies.
• Send marketing literature to clients as required.
• Provide ad‑hoc administrative support to teams as needed.

Qualifications

• Relevant postgraduate qualification.
• Basic understanding of back office functions (preferably in a FX environment).
• Fluent in English and Arabic.

Skills

• Strong client service mentality – understands what constitutes excellent client service.
• Strong oral and written communication skills.
• Willingness to take ownership and coordinate between internal and external customers.
• Ability to prioritise time, work under pressure and meet tight deadlines.
• Good knowledge of Microsoft Office (especially MS Word, MS Excel & MS PowerPoint).