MT Account Executive

About the role

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise, and proactively communicating issues or discrepancies.

Responsibilities

• Serve as the main point of contact for managing the shipping process for clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes
• Manage existing key account relationships and offer solutions based on shipping patterns and needs
• Confidently problem solve any issues, such as missed pickups, late deliveries, damaged freight, or incorrect billing
• Proactively communicate any issues to the client
• Coordinate all daily shipments through phone, email, and Echo’s client-facing web portal
• Ensure accuracy and timeliness of billing while proactively notifying the client of any changes
• Gain competency with Echo’s technology and educate clients on the benefits of leveraging it
• Partner with other departments across Echo to track shipments, resolve discrepancies, and file claims completely and correctly in a timely manner

Requirements

• Bachelor's degree
• New graduate or 1-2 years of customer service experience in a business services environment
• Strong communication skills, both written and verbal
• Ability to remain calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality

Work Environment

This job operates in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday and is regularly required to sit, talk, or hear.

Benefits

This role is eligible for a bonus based on a combination of personal and business performance. For more information about our benefit offerings, please visit our careers page.