MSW-Social Services Supervisor-Supportive Housing

About the Role

Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Harriet Tubman Supportive Housing program. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful housing outcomes. You will play a critical leadership role in overseeing case management services, maintaining regulatory compliance, and helping families achieve long-term stability and independence.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services.
• Lead multidisciplinary teams, facilitate case conferences, and provide crisis intervention support for families with complex needs.
• Champion the use of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC) throughout program operations.
• Monitor client assessments, Individualized Living Plans (ILPs), case records, and service delivery to ensure compliance with DHS, OTDA, and Win standards.
• Audit CARES documentation and client charts to maintain audit readiness and ensure accurate, confidential recordkeeping.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and participate in monthly house meetings and housing-focused initiatives.
• Provide leadership support for program operations, participate in DHS housing metrics activities, and oversee services in the absence of the Program Director.

Requirements

• MSW or related advanced degree preferred with 3-5 years of experience in family or residential social services; bachelor's degree with 5 years of relevant experience considered.
• Prior supervisory experience preferred.
• Strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC).
• Experience working with vulnerable populations, including survivors of domestic violence, individuals with mental health or substance use challenges, and families experiencing homelessness.
• Excellent organizational, communication, and documentation skills.
• Working knowledge of entitlement systems, community resources, and case management best practices.
• Proficiency with Microsoft Office; knowledge of CARES preferred.
• Bilingual English/Spanish a plus.

Pay

$65,000 - $69,735