Social Services Supervisor-MSW

About the role

Win is seeking a dedicated Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs. In this role, you will ensure the delivery of high-quality services that help families experiencing homelessness achieve housing stability and self-sufficiency. You will provide leadership, coaching, and oversight while championing Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care to drive positive client outcomes and program success.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure high-quality, housing-focused case management services
• Lead multidisciplinary teams and facilitate weekly case conferences to address client needs and housing barriers
• Champion and implement Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout service delivery
• Provide crisis intervention and direct client support when needed, including individual and group counseling services
• Monitor assessments, Individualized Living Plans (ILPs), case records, and documentation to ensure compliance with DHS, OTDA, and Win standards
• Audit CARES records and client charts to maintain program quality and audit readiness
• Cultivate partnerships with community providers to connect families with critical housing, mental health, and substance use resources
• Support program operations, housing initiatives, reporting requirements, and leadership responsibilities in the absence of the Program Director

Qualifications

• MSW or related degree
• 3–5 years of experience providing counseling, case management, or residential services to families and individuals
• Prior supervisory experience or demonstrated success leading and developing staff
• Strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
• Experience supporting individuals and families facing homelessness, domestic violence, mental health challenges, substance use concerns, and other complex barriers
• Exceptional organizational, communication, and documentation skills
• Familiarity with entitlement systems, housing resources, and community-based service networks

Pay

$66,300