MST ASM

Key Responsibilities

• Team Leadership
  • Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area
  • Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers
  • Connects with the team regularly to understand challenges they are facing and to remove obstacles
  • Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level
  • Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback
  • Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns
  • Empowers others to make decisions while providing guidance when necessary
  • Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR
  • Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
  • Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products
  • Serves as a primary escalation point for the most significant and impactful customer complaints
• Program Execution
  • Manages store opening and closing procedures
  • Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan
  • Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible
  • Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance
  • Enhances the Pro customer experience and drives Pro sales
  • Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals
  • Maintains safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity
• Manager-on-Duty (MOD)
  • Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency
  • Walks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales
  • Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed
  • Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders
• Self-Leadership
  • Seeks performance feedback from others and pursues self-development opportunities
  • Builds and maintains collaborative relationships with cross-functional partners
  • Adapts quickly and effectively to work challenges and organizational change

Required Qualifications

• 2 Years Experience leading associates in a retail environment
• 3 Years Experience working in a fast-paced, cross-functional work environment
• 1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• 1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• Experience using Microsoft Office Suite
• Experience in retail store freight flow logistics (Operations ASM)

Preferred Qualifications

• Bachelor’s degree
• 5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM)
• 5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• 5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM)
• 3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• Experience working in the home improvement retail sector
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

Pay

Pay Range: $68,000.00 - $106,250.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.