MST ASM

About the role

This role involves leading a team of supervisors and associates in product categories across assigned areas. The incumbent will manage day-to-day operations, set goals, provide feedback, and ensure compliance with store policies.

Responsibilities

• Interviews, selects, develops, and provides direct leadership over a team of supervisors and associates.
• Models behaviors for delivering SMART customer service, maintaining an in-stock position, and keeping the store clean and safe.
• Ensures clear and measurable service and operational goals are set for the team and tracked daily.
• Connects with the team regularly to address challenges and remove obstacles.
• Recognizes team members for effective behaviors and exceeding goals.
• Provides open and timely feedback, coaching, training, and development opportunities.
• Manages performance against established goals and takes action when necessary.
• Empowers team members to make decisions and provides guidance.
• Identifies and addresses associate relations concerns.
• Executes service, reset, pricing, and operational programs.
• Identifies and communicates barriers to superior service.
• Serves as a primary escalation point for significant customer complaints.
• Manages store opening and closing procedures, controls expenses, and manages payroll hours.
• Maintains knowledge of industry trends and applies this knowledge.
• Enhances the Pro customer experience and drives sales.
• Prevents operational issues that could impact customer service levels and store sales goals.
• Monitors store power equipment usage and addresses violations.
• Drives a culture of safety, security, and shrink prevention.
• Manages associate response to call buttons and ensures aisles are clean and safe.
• Provides full leadership over the store, managing engagement, customer service, and staffing efficiency.
• Validates that aisles remain clean, safe, and free of clutter.
• Funnels non-MOD activities to appropriate non-MOD leaders.
• Manages performance against established goals and takes action when necessary.
• Manages reset, service, and pricing activity within the store, including Live Nursery service and watering.
• Teaches and demonstrates effective use of Lowe’s selling and service model.
• Executes MST Flex endcap and promo space execution and validates promotional signage readiness.
• Ensures product location space accuracy through SIMS execution and feedback during reset and service execution.

Requirements

• 2 years experience leading associates in a retail environment.
• 3 years experience working in a fast-paced, cross-functional work environment.
• 1 year experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• 1 year experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM).
• Experience using Microsoft Office Suite.
• Experience in retail store freight flow logistics (Operations ASM).

Preferred Qualifications

• Bachelor’s degree in related field.
• 5 years experience leading service associates in a retail or consumer service industry (Merchandising ASM).
• 5 years experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM).
• 5 years experience leading support/operations associates in a retail or consumer service industry (Operations ASM).
• 3 years experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Pay

$62,000.00 - $104,000.00 annually

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.