MSS Member Services Representative

Purpose

The MSS Member Services Representative performs routine member service through telephone and digital delivery channels. They must possess all the basic knowledge of MSS operational procedures. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels.

Performance Expectations

• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
• Security and control procedures must be followed by all MSS employees.
• Will be available in member facing skill sets as determined by management.
• Actively work with leadership and MSS coaching team to strengthen proficiency in member service delivery.
• Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP).
• Must be proficient in handling account openings, wire transfers, stop payments, card disputes, and account reconciliation.
• Must be able to troubleshoot and resolve member concerns with online access.
• Interact with other departments to facilitate member requests.
• Actively participate in direct service to the membership through phone and digital communication channels.
• Maintain acceptable performance level based on organizational Key Performance Indicators (KPI’s) and achieve and maintain standards as determined by management.
• Participate in additional training and continuing education.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Willing to assist as needed in other areas of the operation to include community service and employee development.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with their manager.
• Show an ability to process and grow from coaching packets and interactions with