MSP Support Technician Remote in Flordia

Technical Support

• Provide remote support for end users across multiple client environments.
• Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues.
• Resolve technical issues efficiently while maintaining excellent customer service.
• Take ownership of tickets from initial contact through resolution.

Client Support

• Support clients remotely through phone, email, and remote access tools.
• Aid users with deployments, upgrades, migrations, and day-to-day technical issues.
• Work directly with clients in professional business environments.
• Build strong relationships through exceptional customer service.

Projects & Infrastructure

• Affiliate with server, network, and cloud projects.
• Participate in Microsoft 365 migrations, workstation deployments, and infrastructure upgrades.
• Install and configure business technology solutions remotely.
• Document work performed and maintain accurate records.

Proactive Support

• Monitor client environments and respond to alerts.
• Perform system maintenance and routine administrative tasks.
• Identify recurring issues and recommend improvements.
• Assist in maintaining secure and reliable client environments.

Requirements

• Strong knowledge of desktops, networking, Microsoft 365, and end-user troubleshooting.
• Experience working for an MSP preferred.
• Experience with VoIP, VPNs, Microsoft 365, and remote support tools.
• Strong customer service and communication skills.
• Ability to work independently and solve problems in a fast-paced environment.
• Reliable high-speed internet and dedicated home office.
• Must reside in Florida.
• Flexible schedule with availability for some evenings, weekends, and holidays.

Benefits

• 401(k) plan with company match of up to 4%
• Paid time off
• Company profit-sharing
• Company-sponsored dental and vision coverage
• Optional supplemental life, disability, and accident insurance available through payroll deduction
• Pet insurance for one eligible cat or dog
• Access to a dog-friendly office for eligible employees and approved pets