MSP Program Billing Analyst

About the role

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience helping organizations solve complex labor and operational challenges. As the MSP Program Billing Analyst, you will ensure timely and accurate processing of timesheets and invoices through VMS technology, while resolving provider and client inquiries in a customer-focused manner.

Responsibilities

• Own the error-free completion of the entire weekly pay/bill cycle, including:
  • Timesheet and expense entry into the VMS tool from various sources
  • Timesheet integration processing and management of integration exceptions
  • Audit of all timesheets and expenses against client contractual billing rules
  • Invoicing customers based on their billing cycle for hours worked, travel, bonuses, and housing subsidies
  • Distribution of invoices in accordance with customer requests
• Process timesheet adjustments initiated by external (supplier-related) or internal (Cross Country) requests
• Handle accurate and timely processing of all adjustments (debits and credits) from external (client-related) or internal requests
• Research and resolve billing inquiries in assigned mailboxes with a high level of customer service
• Maintain all necessary documentation for the processing cycle, including emailed invoices and reports
• Perform SOX and internal key controls
• Run and analyze queries and reports for weekly processing, research, and inquiries
• Reconcile large quantities of data using Excel
• Build and maintain relationships with MSP Operations and client contacts
• Engage necessary departments to support customer objectives and optimize the client experience
• Participate in special projects and perform other duties as assigned

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• 3 years’ experience in billing, preferably in the staffing industry
• MSP/VMS staffing industry experience is highly desired
• 3-5 years of demonstrated analytical sense with excellent attention to detail
• Client-facing and strong relationship-building experience
• Proven ability to execute in a fast-paced, high-volume environment
• Excellent communication and follow-up skills
• Detail and task-oriented with strong organizational skills
• Deadline-driven and able to manage conflicting priorities
• Flexible and adaptable to assist as needed
• Proficient knowledge of Microsoft Excel and basic knowledge of the Microsoft Office suite

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.

Benefits

• Competitive compensation and benefits package
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Voluntary insurance options
• 401(k) plan
• Tuition assistance
• Pet insurance
• Wellness program through Burnalong, including online classes, programs, and local gym access