MSP Program Billing Analyst

About the role

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, we are committed to quality and excellence. We were the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The MSP Program Billing Analyst ensures timely and accurate processing of timesheets and invoices through VMS technology, while researching and resolving provider and client inquiries in a customer-focused manner.

Responsibilities

• Own the error-free completion of the entire weekly pay/bill cycle, including:
  • Timesheet and expense entry into the VMS tool from various sources
  • Timesheet integration processing and management of integration exceptions
  • Audit of all timesheets and expenses against client contractual billing rules
  • Invoicing customers based on their billing cycle for hours worked, travel, bonuses, and housing subsidies
  • Distribution of invoices in accordance with customer requests
• Process all timesheet adjustments initiated by external (supplier-related) or internal (Cross Country) requests
• Accurately and timely process all adjustments (debits and credits) initiated by external (client-related) or internal requests
• Research and resolve billing inquiries in assigned mailboxes with a high level of customer service
• Maintain all necessary documentation for the processing cycle, including emailed invoices and reports
• Perform all necessary SOX and internal key controls
• Participate in special projects and perform other duties as assigned
• Understand various time entry and approval processes used by clients and their impact on payroll and billing
• Run and analyze queries and reports for weekly processing, research, and inquiries
• Reconcile large quantities of data using Excel
• Build and maintain relationships with MSP Operations and client contacts
• Engage necessary departments to support customer objectives and optimize the client experience

Requirements

• Bachelor’s Degree or equivalent combination of education and experience sufficient to perform the essential functions of the job
• 3 years’ experience in billing, preferably in the staffing industry
• MSP/VMS staffing industry experience is highly desired
• 3-5 years of demonstrated analytical sense with excellent attention to detail
• Client-facing and strong relationship-building experience
• Proven ability to execute in a fast-paced, high-volume environment
• Excellent communication and follow-up skills
• Detail- and task-oriented with strong organizational skills
• Deadline-driven and able to manage conflicting priorities with flexibility
• Basic knowledge of Microsoft Office suite with proficient Excel skills

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.

Benefits

• Competitive compensation and benefits package
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Voluntary insurance options
• 401(k) plan
• Tuition assistance
• Pet insurance
• Wellness program through Burnalong, offering a robust online platform of classes, programs, and local gym access