MSP IT Customer Success Manager

Job Description

APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As 'Professionals serving Professionals', we take pride in providing our employees and contractors with the highest level of customer service and support.

We are seeking a hands-on IT Customer Success Manager to serve as the primary technical advisor for managed services clients. This role combines technical account management, infrastructure consulting, and customer relationship management.

Responsibilities

• Serve as the primary technical contact for assigned clients.
• Build trusted relationships with SMB owners and C-level executives.
• Conduct technology reviews and develop strategic IT roadmaps.
• Provide technical guidance on servers, networking, cloud, virtualization, and security.
• Assist with troubleshooting complex infrastructure issues and coordinate escalations.
• Manage technical projects, upgrades, and client implementations.
• Recommend solutions that improve performance, security, and reliability.
• Partner with engineering teams to ensure successful project delivery and customer satisfaction.

Qualifications

• Experience in Technical Account Management, Customer Success, Systems Administration, and working in an MSP environment.
• Strong hands-on knowledge of Windows Server, Active Directory, Microsoft 365, Exchange, SQL Server, VMware vSphere and/or Hyper-V.
• Experience with AWS and/or Azure cloud platforms.
• Solid networking skills including routing, VLANs, VPNs, QoS, firewalls (SonicWall/Cisco), and wireless technologies.
• Experience supporting PC/server hardware, VoIP, backup, disaster recovery, and cybersecurity best practices.
• Excellent communication skills with the ability to translate technical concepts into business solutions.
• Project management experience and relevant certifications (CompTIA, Microsoft, VMware, Cisco, or AWS/Azure) are a plus.

About Garner, NC

Ready to elevate your career in the vibrant Garner, North Carolina area? Nestled just a stone's throw from the bustling city of Raleigh, Garner offers a perfect blend of small-town charm and big-city opportunities. With easy access to renowned attractions like Lake Benson Park, Carolina Brewing Company, and the historic Garner Performing Arts Center, this region boasts a thriving arts and cultural scene. From enjoying mouthwatering Carolina barbecue to exploring the stunning gardens at Sarah P. Duke Gardens, Garner is a hub of diverse experiences waiting to be explored. Discover your dream job in this dynamic location and unleash your full potential!

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