MS Delivery Manager

About the role

Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Responsibilities

• Lead end-to-end service delivery for hyperscale data center projects, ensuring compliance with SLAs, contractual commitments, budgets, and delivery milestones.
• Partner with Program and Project Directors to forecast demand, onboard new programs, and drive operational performance, cost reduction, and efficiency.
• Act as a customer-facing leader, building strong relationships with customers, partners, and cross-functional teams while continuously improving the customer experience.
• Develop and present executive-level updates and business reviews using data-driven insights and performance analytics.
• Resolve escalated operational and service issues, ensuring timely communication, stakeholder alignment, and effective risk mitigation.
• Establish, monitor, and continuously improve KPIs, operational metrics, and governance processes to drive delivery excellence.
• Identify and mitigate operational risks to protect service continuity and minimize disruption.
• Champion process improvements through automation, AI-enabled solutions, and best practices to enhance scalability and efficiency.
• Lead and inspire matrixed teams, fostering a culture of collaboration, accountability, innovation, and high performance.

Requirements

Minimum of 13 years of progressive experience in data center technologies, service delivery, operations management, and large-scale deployment programs.

Strong knowledge of hyperscale data center environments, infrastructure deployments, program management, and ISP/network facility operations.

Proven track record of driving operational excellence through automation, process optimization, performance management, and continuous improvement.

Strong analytical and problem-solving skills, with the ability to turn complex operational challenges into actionable solutions.

Excellent customer relationship management, stakeholder engagement, executive communication, and presentation skills.

Advanced proficiency in Microsoft PowerPoint, Excel, and Power BI, with the ability to convert data into meaningful business insights and executive-level storytelling.

Qualifications

Bachelor’s degree or higher in Business, Engineering, Information Technology, Telecommunications, or a related field.

Skills

Strong knowledge of hyperscale data center environments, infrastructure deployments, program management, and ISP/network facility operations.

Proven track record of driving operational excellence through automation, process optimization, performance management, and continuous improvement.

Strong analytical and problem-solving skills, with the ability to turn complex operational challenges into actionable solutions.

Excellent customer relationship management, stakeholder engagement, executive communication, and presentation skills.

Advanced proficiency in Microsoft PowerPoint, Excel, and Power BI, with the ability to convert data into meaningful business insights and executive-level storytelling.

Benefits

Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.