MRO Site Manager

About the role

The MRO Site Manager leads operations for a critical spare parts management program at a high-volume client manufacturing facility. This role requires hands-on expertise in supply chain logistics, inventory management, team leadership, and customer-facing operations. The successful candidate will bring a strong background in warehouse management, material flow, and managing technical products and components. A commitment to service excellence, customer satisfaction, operational efficiency, and continuous improvement is essential.

Responsibilities

• Direct daily on-site operations to ensure seamless execution and achievement of program goals.
• Lead, mentor, and manage a cross-functional operations team, including warehouse personnel, supervisors, and support staff.
• Oversee core activities including warehousing, shipping and receiving, production support, and inventory management.
• Maintain inventory accuracy through cycle counts, reconciliation, and effective control processes to minimize obsolescence and ensure availability.
• Manage project deliverables, timelines, work quality, labor planning, and overall customer satisfaction.
• Partner with supply chain and procurement teams to ensure timely material availability and efficient inbound and outbound logistics.
• Participate in regular meetings with internal teams and clients to review KPIs, address issues, and align on program objectives and performance targets.
• Develop and sustain strong relationships with key client stakeholders, acting as the primary escalation point for site-related concerns.
• Lead root cause analysis and resolution of operational, inventory, quality, and supply chain challenges.
• Track and analyze performance metrics (KPIs), monitor service levels, and drive initiatives that improve efficiency and customer outcomes.
• Develop and manage site budgets, including labor planning, equipment requirements, and vendor services.
• Ensure adherence to safety, quality, and regulatory requirements, especially when handling specialized or technical equipment.
• Identify and execute continuous improvement initiatives (Lean, 5S, Six Sigma) to optimize processes and reduce waste.

Qualifications

• A degree in Supply Chain, Business, Engineering or a related discipline preferred.
• Minimum of 5 years' leadership experience within warehouse, logistics, supply chain, or site management environments.
• Demonstrated expertise in inventory management, material flow, shipping/receiving, and ERP or WMS systems.
• Experience with technical, engineered, high-value, or mission-critical products and spare parts is highly desirable.
• Strong client-facing abilities, including managing escalations and representing the organization with key stakeholders and leadership teams.
• Excellent leadership, communication, team management, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and familiarity with supply chain reporting tools and systems.
• Experience leading continuous improvement initiatives and driving operational excellence.

Pay

$100k-$110k + performance bonus