MRO Site Manager

About the role

The MRO Site Manager is responsible for leading operations in a critical spare parts management program at a busy client manufacturing site. This hands-on role requires experience in supply chain logistics, inventory management, people management, and client-facing operations. The ideal candidate will have a strong background in managing complex workflows, experience dealing with technical products and components, and the drive to ensure service level excellence, customer satisfaction, process efficiency, and continuous improvement.

Responsibilities

• Oversee daily site operations including warehousing, shipping/receiving, production support, and inventory control for technical or engineered products
• Lead, mentor, and manage a cross-functional operations team, including warehouse personnel, supervisors, and support staff
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics
• Attend regular operational and strategic meetings with clients to present KPIs, discuss ongoing issues, and align on performance goals
• Build and maintain strong relationships with key customer contacts, serving as the primary escalation point for site-level concerns
• Drive root cause analysis and resolution of operational issues, especially those involving technical product specifications, quality, or fulfilment challenges
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling technical goods or equipment
• Develop and manage the site’s operational budget, including labor planning, equipment needs, and vendor services
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste

Required Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field (preferred)
• 5+ years of experience in operations or site management, preferably in logistics, warehousing, or technical product environments
• Proven expertise in inventory control, material flow, and ERP/WMS systems
• Experience working with complex, high-value, or engineered products
• Strong client engagement skills with the ability to manage escalations and represent operations in executive-level meetings
• Excellent leadership, communication, people management, and problem-solving abilities
• Proficient in Microsoft Office, and familiar with supply chain tools and data reporting platforms

Working Conditions

• On-site leadership role with regular interaction on the floor and in client-facing meetings
• May require occasional travel to other customer locations or regional company hubs
• Flexibility to support after-hours or weekend operations as needed