MRO Customer Service Representative I (TEMP)

Job Summary

We are a fast-paced business with ambitious growth plans. If you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us!

About the Role

The MRO Customer Service Representative I (TEMP) will be based at our new Miramar, FL site, which opened in November, 2025. This is the center of excellence for our MRO operations in North America.

Responsibilities

• Help with contract review of Repair orders.
• Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
• Utilize relationships with internal production and purchasing staff to seek out answers for customers.
• Work collaboratively with the rest of the Customer Service team to manage company backlog.
• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
• Notify the customer of any discrepancies on the purchase order after comparing to the quote.
• Review all exports for compliance in accordance with EAR and ITAR regulations.

Requirements

• 1+ years of experience in customer service, experience within the aerospace industry preferred.
• Minimum high school diploma (Bachelor’s degree preferred).
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of PSAA/GCP and prior experience with Airline customers and OEMs is desired.
• Ability to work independently and make good decisions with minimal direction.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• Experience in customer service, preferably in the aerospace industry.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of PSAA/GCP and experience with Airline customers and OEMs.
• Ability to work independently and make decisions with minimal direction.
• Strong problem-solving and attention to detail skills.
• Excellent verbal and written communication skills.

Skills

• Customer Service Experience
• Aerospace Industry Experience
• CRM Software Proficiency
• Microsoft Office Suite Proficiency
• PSAA/GCP Knowledge
• Experience with Airline Customers and OEMs
• Independent Decision Making
• Problem Solving Skills
• Attention to Detail
• Verbal and Written Communication Skills

Benefits

Compensation Pay Range: Up to $24/hour, based on experience.

EEO/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.