Customer Service Representative I

Key Responsibilities

• Serve as the primary point of contact for customers, delivering prompt, friendly, and solutions-focused support.
• Process customer orders accurately and ensure customers receive clear confirmations and updates.
• Provide product information, pricing, and availability so customers can make informed decisions.
• Resolve customer questions or concerns quickly while maintaining a positive and professional experience.
• Cook up with internal teams such as production, shipping, and sales to ensure customer needs are met on time.
• Keep customers informed of order status, delivery details, or any changes that may impact them.
• Maintain accurate customer records to ensure consistent and reliable service.
• Look for opportunities to improve the customer experience and share feedback with the team.

Required Skills And Qualifications

• A high school diploma, GED, or equivalent required.
• Customer service experience with a strong focus on customer satisfaction.
• Excellent communication and listening skills.
• Ability to remain calm, professional, and solutions-focused when addressing customer needs.
• Strong attention to detail and ability to manage multiple priorities.
• Familiarity with customer service systems and standard office applications.