MRI Tech Assistant - Weekend Days (Saturday and Sunday 7am-415pm)

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Performs all required clerical/secretarial functions mandated by the department, including:
  • Schedules appointments for patients with consideration to the type of exam to assure continuity.
• Screens and refers all incoming calls and department visitors to ensure accurate and timely departmental communication and a positive department presentation.
  • Answers telephones within three (3) rings in a courte manner, identifying self and department at all times.
• Maintains confidentiality of departmental information according to established procedures with no reported errors.
• Maintains proper level of departmental inventory supplies to allow staff to complete assigned responsibilities.
  • Monitors supplies on a bi-weekly basis to ensure adequacy of inventory and within budgeted levels.
• Notifies supervisor of workload status which requires either reassignments or contributes to hospital cost containment via productivity and efficient operation.
  • Provides input on hiring and orients and assists in training of the clerical support staff of the department.
• Responsible for promoting the Greenwich Hospital Patient/Guest Relations Program.
  • Provides positive supportive communications to co-workers and department visitors as demonstrated by supervisor's observations and no verified complaints during the review period.
• Completes routine interviews and patient screenings to obtain required patient data and demographic information following established procedures.
  • Interviews patients, collects, and documents data collected on appropriate forms.
• Functions as a member of the care team to support the set up and preparation of patients undergoing radiology procedures. Has knowledge of exams and preps to facilitate patient flow through the section.
  • Provides basic explanation of routine imaging exams and section-specific procedures to patients and families within established parameters.
  • Assists technologist with positioning patients of the same gender in MRI.
• Performs direct and indirect patient care activities essential to providing comprehensive care to patients and their families.
• Provides appropriate care for patients served, regardless of age.
• Demonstrates outstanding customer service and key behaviors outlined in the Hospital's Core Success Factors in all interactions.
• Significant use of the Hospital Information System as necessary.
• Handles emergency or crisis situations, subject to varying and unpredictable circumstances, and many interruptions.
• May be required to work a flexible schedule, including irregular hours.
• Helps move patients to exam room or table and may aid in transport when needed.

Requirements

• High school graduate required.
• Familiarity with computer-data entry systems.
• Preferred six (6) months exposure in a Radiology reception area.
• Exposure to MIS or RIS computer system/P.C. and/or terminal experience preferred.
• Ability to handle patients graciously and demonstrate proper telephone etiquette.

Skills

• Ability to see clearly at 20 feet or more.
• Ability to learn and demonstrate competency in basic patient screening and patient care procedures within specialty area, according to established protocols.
• Ability to prioritize and adjust work plans based on the needs of the patient, the section, and the Radiology team.

Physical and Mental Demands

• Contact with patients under a wide variety of circumstances.
• Subject to varying and unpredictable situations, including emergency or crisis situations.
• Handles many interruptions.
• Occasionally subjected to irregular hours.
• May be required to work a flexible schedule.
• Helps move patients to exam room or table as needed; may have to aid in transport when needed.