MQ LEAD I- WEEKEND EVENING SHIFT 6PM-6:30AM (SPARKS, NV)

About the role

The Quality Management (MQ) department seeks a dedicated individual to join our team. This role involves performing investigations on customer complaints, non-conformances, and deviations; conducting inspections; auditing packaging and manufacturing lines for GMP and SOP compliance; and coordinating training efforts for employees.

Responsibilities

• Captures and documents investigations as necessary.
• Closes Nonconformance Investigations.
• Provides MQ Inspectors with investigation assistance.
• Assists with customer complaint investigations.
• Conducts internal audits for cGMP compliance.
• Tracks completion of deviations and holds and ensures timely completion of each.
• Performs RCA on manufacturing nonconformances.
• Provides long-term preventative action measures for manufacturing nonconformances.
• Aids Packaging and Processing departments with troubleshooting and resolving daily issues.
• Coordinates the implementation of rework with Production personnel and tracks the status of lots that are on hold status.
• Supports monthly metrics tracking for the department.
• Identifies and immediately notifies management about actual or potential food safety issues, including resolving food safety issues within scope of work.
• Mentors and develops MQ employees by following up with team members on a regular basis, reinforcing company policies, culture, and expectations, ensuring they feel supported, are receiving proper guidance, training, resources, and are adapting to the company's culture and team.
• Works with supervisor to include any gaps into their training plan and ensures all employees are current on required training.
• Reviews and updates departmental standard operating procedures to ensure cGMP compliance.
• Closes nonconformance investigations within established timelines.
• Completes necessary documentation, including LIMS and Oracle entries.
• Reviews documentation for completeness and compliance with GMPs and SOPs.
• Releases materials for use and reviews documentation for completeness.
• Participates in Tier II meetings in absence of supervisor and MQ Lead II.
• Assists with Continuous Improvement efforts within the MQ department that enhance safety, quality, production methods, equipment performance, and efficiency.
• Assists in the skills development of MQ Inspectors and Samplers.
• Complies with safety and GMP requirements.

Qualifications

• High school diploma or equivalent and minimum of five years quality related experience OR equivalent combination of experience and education.
• Additional post-secondary education in a science field and prior team leadership experience strongly preferred.
• Experience in quality processes, inspection, and GMP environment required.
• Previous dietary supplement industry experience strongly preferred.
• Comprehensive knowledge of all work centers within the area of responsibility and ability to work in any area of MQ Inspection in which he/she has been trained based on the needs of the department.
• Strong technical writing skills required, including writing quality sections of quality nonconformances.
• Food safety and regulatory knowledge.
• Excellent problem-solving skills and ability to apply critical thinking skills to a variety of manufacturing issues and make solid decisions to solve them, including ability to investigate issues and make decisions on immediate corrective actions and to independently close investigations by determining and documenting root cause and effective corrective actions.
• Excellent communication and listening skills for engaging with a diverse team, along with strong teambuilding abilities to motivate, and lead staff.
• Effective time management skills to prioritize and handle multiple tasks in a fast-paced environment with urgency and flexibility.
• Leadership, training, and coaching skills needed to develop and mentor team members, train on current and new procedures, and utilize KPIs for data-driven decision-making while implementing continuous improvement initiatives.
• Ability to collaborate effectively with Production.
• Ensures approach and interactions with employees and cross-functional teams are personable and welcoming.
• Consistently diffuses conflict with compassion and models our culture, core values and tenets.
• Demonstrates responsible, ethical and honest conduct.
• Maintains strict confidentiality of information.
• Language Skills Ability to read and interpret documents such as product specifications, departmental instructions, and procedure manuals. Ability to write e-mails to communicate within MQ and with operations personnel. Accurately and truthfully completes documentation. Excellent verbal communication and actively listening skills.
• Mathematical Skills Ability to apply concepts such as fractions, percentages, averages, ratios, proportions, and the metric system to practical situations.