MPI Crisis Responders

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Key info: - Role: Crisis Responder (full-time) within Crisis Prevention Response Unit (CPRU) team. - Pay: $27.18 per hour ($52,000 - $55,000 annually). Based on skill/experience. - Schedule: hourly position, require clock in/out. Shifts: Shift 1: 12:00 PM – 7:30 PM; Shift 2: 7:00 PM – 2:30 AM. Open availability for one of these shifts, ability to ride CTA trains and work on train platforms required. - Benefits: top-of-the-line benefits package. Highlights: Medical Coverage, Dental Coverage, Vision Coverage. MFS contributions of $2,000 to individual, $4,000 to family HSA accounts, pro-rated. FREE General Medicine and Behavioral Health Teladoc services. Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility. Also note some benefits for part-time/temporary workers but not all. - About the role: description of culture? Actually "If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Both our internal culture as well as through the services we provide, community is at the heart of all we do. Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities." This is about organization, could be "About the role" or maybe "About the organization". The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put the culture description under "About the role". Also there is "More About Us" paragraph about MFS being Illinois' first comprehensive human services agency etc. Could also go under About the role or maybe separate but we should avoid many thin sections. Probably combine into About the role. - Responsibilities: Essential Job Functions list (bulleted). Also "Other duties as assigned." Also "Job Duties" paragraph about CTA trains and shifts. Also "Other duties as assigned." Also "KNOWLEDGE, SKILLS, And ABILITIES" list. Those could be under Skills or Requirements. We need to decide. We have sections: Responsibilities (duties), Requirements (minimum qualifications), Qualifications (maybe preferred?), Skills (knowledge, skills, abilities). Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience". We have actual pay and schedule. We must not repeat job title as heading. We must not include Job ID etc. We must remove cookie/navigation/legal/EEO etc. There's none. We must preserve all substantive info. Let's extract: About the role: culture description + mission + history + More About Us paragraph. Responsibilities: Essential Job Functions list (bulleted). Also "Other duties as assigned." Also "Job Duties" paragraph about CTA trains and shifts (maybe schedule but also duty). Also "Participate in team meetings, case reviews, and debriefings..." etc. Also "Maintain accurate documentation..." etc. Also "Connect community members to supportive services..." etc. Also "Identify and monitor potential conflicts..." etc. Also "Work collaboratively with local businesses..." etc. Also "Coordinate with public safety personnel..." etc. Also "Maintain situational awareness..." etc. Also "Mediate conflicts, de-escalate tense situations, and build trust..." etc. Also "Respond rapidly to crisis situations to de-escalate." Also "Mediate disputes to prevent escalation into violence during large gatherings, civil unrest, and mass shootings." Also "Provide follow-up after crises to support healing and reduce likelihood of retaliation or recurrence." Also "Other duties as assigned." We'll combine these into a

• list. Requirements: Minimum qualifications: High school diploma or equivalent education, required. 1+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, required. Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs. Also "Additional Requirements: Satisfactorily pass all screenings and criminal background checks. No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence." Also "Job Duties This position requires employees to be comfortable riding CTA trains and working on train platforms as part of their regular job duties. Candidates must have open availability for either of the following shifts and be able to work the full shift based on operational needs: Shift 1: 12:00 PM – 7:30 PM Shift 2: 7:00 PM – 2:30 AM Open availability for one of these shifts and the ability to ride CTA trains and work on train platforms are required." That seems more schedule/requirements but we have separate Schedule section. However shift availability is a requirement. We'll include under Requirements maybe. Qualifications: Preferred Qualifications: Training or certification in mediation, de-escalation, or crisis response, preferred. Bilingual or multilingual abilities, particularly in Spanish or other languages common in the community, preferred. Lived experience with challenges related to violence, justice system involvement, or trauma, with the ability to serve as a positive role model. Knowledge of local resources such as housing, employment, mental health, and social services. Skills: KNOWLEDGE, SKILLS, And ABILITIES list (many items). Also maybe "Basic data entry and documentation skills." etc. Benefits: list highlights. Pay: $27.18 per hour ($52,000 - $55,000 annually). Based on skill/experience. Schedule: hourly position requiring clock in/out. Shifts: Shift 1: 12:00 PM – 7:30 PM; Shift 2: 7:00 PM – 2:30 AM. Open availability for one of these shifts. Ability to ride CTA trains and work on train platforms required. We must not create sections with filler. All sections have content. We must output only HTML fragment, no /, no markdown. We'll structure:

  About the role

  ... culture description ...

  ... More About Us paragraph ...

  Responsibilities

  • ...
  ...

  Requirements

  • High school diploma or equivalent education.
  • 1+ years of relevant experience in crisis intervention, verbal de-escalation, or clinical work in a mental health setting.
  • Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs.
  • Must satisfactorily pass all screenings and criminal background checks; no pending criminal cases or prior convictions for sexual assault, child abuse, or domestic violence.
  • Must be comfortable riding CTA trains and working on train platforms.
  • Open availability for one of the following shifts: 12:00 PM–7:30 PM or 7:00 PM–2:30 AM, and ability to work the full shift based on operational needs.

  Qualifications

  • Training or certification in mediation, de‑escalation, or crisis response (preferred).
  • Bilingual or multilingual abilities, particularly in Spanish or other languages common in the community (preferred).
  • Lived experience with challenges related to violence, justice system involvement, or trauma, with ability to serve as a positive role model (preferred).
  • Knowledge of local resources such as housing, employment, mental health, and social services (preferred).

  Skills

  • Strong conflict mediation and negotiation skills.
  • Basic data entry and documentation skills.
  • Understanding of community violence dynamics and factors contributing to conflict in urban environments.
  • Awareness of local community resources, social services, and support networks.
  • Familiarity with public safety systems, restorative justice approaches, and community engagement best practices.
  • Effective verbal and nonverbal communication, including active listening and empathy.
  • Ability to respond calmly and strategically in high‑stress or crisis situations.
  • Relationship‑building and trust development with diverse populations.
  • Documentation and basic reporting skills to accurately record incidents and interventions.
  • Problem‑solving, situational assessment, and decision‑making in dynamic environments.
  • Remain composed and professional in volatile or high‑pressure situations.
  • Work independently and as part of a team while coordinating with multiple stakeholders.
  • Maintain confidentiality and exercise discretion when handling sensitive information.
  • Willingness to work flexible on‑call schedules, including evenings, overnight and weekends.
  • Adapt to variable workloads and field‑based mobility requirements.
  • Availability to respond and deploy to an event within a 60‑minute notice period.

  Benefits

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Metropolitan Family Services contributions of $2,000 to individual HSA and $4,000 to family HSA accounts (pro‑rated to benefits start date)
  • FREE General Medicine and Behavioral Health Teladoc services for all team members
  • Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility
  • Additional benefits available (see full suite)

  Pay

  $27.18 per hour (approximately $52,000–$55,000 annually). Placement within this range is based on skill and experience level.

  Schedule

  Hourly position requiring clock‑in/clock‑out. Shifts: Shift 1 12:00 PM–7:30 PM; Shift 2 7:00 PM–2:30 AM. Open availability for one of these shifts is required, along with the ability to ride CTA trains and work on train platforms.

  We need to ensure we didn't repeat job title as heading. We didn't. We removed boilerplate like "Make sure you click here to see the full suite of benefits offered!" but we kept a note "Additional benefits available (see full suite)". That's okay. We must not include any navigation/legal etc. None. Check for any repeated content: We included shift availability both in Requirements and Schedule. That's okay; it's substantive. We must not create sections with filler like "commensurate with experience". We have actual pay. We must not include "Job Duties" heading; we used Responsibilities. Check that we preserved all substantive info: - Culture description: yes. - More About Us paragraph: we included as part of About the role. - Essential Job Functions: we captured many but need to ensure we didn't miss any. Let's list them from text: Essential Job Functions: