Crisis Responder

Job Summary

Nexus Family Healing is seeking Full-time Crisis Responders for its innovative Family Response and Stabilization Services (FRSS) program. This program responds to and stabilizes families with youth ages 0-18, 24/7, 365 days a year. The crisis response is defined by the family and services are tailored to meet their cultural, community, and clinical needs.

Location, Schedule and Pay

Weekends required (approximately once a month)
Full-time, 40 hours per week
Scheduling between hours 9am-11pm
Annual Salary: $52,000
Location: Mendota Heights, MN

Benefits

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• Talkspace Therapy Benefit for the whole family
• Hinge Health Benefit for the whole family
• Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• and much more!

Position Summary

The Family Responder assists eligible clients and their families during difficult and crisis moments. They assess needs, provide a plan with access to necessary services, and connect families with resources. The Family Responder also communicates with the family and team about crisis support and stabilization, ensuring continuity of care and collaboration across youth services.

Responsibilities

• Believes in and is inspired by the power of community work; delivers best-practice service throughout community settings as needed
• Identifies resources available and shares knowledge with family and providers on trauma exposure, its impact, and trauma-focused interventions
• Creates a high-touch experience for every client and family served and provides a timely response to requests for service
• Screens for trauma exposure and difficulties to be addressed and demonstrates competence in using screening tool results to enhance outcomes
• Establishes a plan for families based on assessment with clinical supervisor oversight and emphasizes continuity of care and collaboration across youth services
• Connects family system to resources with a warm hand-off in the determined priority areas; links client or family to crisis services if required
• Understands the potential for secondary traumatic stress and practices self-care strategies to mitigate these effects
• Exhibits clear, professional, respectful, and effective communication when interfacing with clients, coworkers, families, and external contacts and willingly shares knowledge, information, and resources
• Emphasizes and supports cultural connections and supports multiple modalities of healing
• Provides complete and required documentation, within established timelines relating to planning and stabilization
• Complies with local office procedures for referrals and service; maintains high degree of ethical conduct, integrity, and confidentiality
• Recognize and value cultural differences in all aspects of work and service delivery

Requirements

• Required Education and Qualifications: Bachelor’s degree in a helping field such as Social Work, Counseling, or other Human Service field required; 1+ years’ experience in crisis assessment and de-escalation, behavioral intervention, and/ or direct work with youth and families
• Valid driver’s license and car insurance
• Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
• Open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
• Successfully passed a DHS criminal background check

Preferred Qualifications

• Experience in crisis/mobile/residential or community work with children/youth and families
• Experience working within home and/or community settings
• Experience working in diverse communities and populations
• Bilingual candidates encouraged to apply! (Spanish and Somali speaking preferred)