MPI Crisis Responders

About the role

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Since 1857, MFS has been the engine of change that empowers families to reach their greatest potential and positively impact their communities.

Responsibilities

• Respond rapidly to crisis situations to de-escalate.
• Mediate disputes to prevent escalation into violence during large gatherings, civil unrest, and mass shootings.
• Mediate conflicts, de-escalate tense situations, and build trust with diverse individuals and groups including at-risk youth and gang members.
• Work collaboratively with local businesses, residents, and organizations to promote safety.
• Identify and monitor potential conflicts and individuals/groups at elevated risk of violence.
• Connect community members to supportive services such as mental health care, housing, employment, or social services.
• Provide follow-up after crises to support healing and reduce the likelihood of retaliation or recurrence.
• Participate in team meetings, case reviews, and debriefings to share insights and improve practice.
• Maintain accurate documentation of incidents, interventions, and referrals while respecting confidentiality.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent education, required.
• 1+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, required.
• Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs.
• Training or certification in mediation, de-escalation, or crisis response, preferred.
• Bilingual or multilingual abilities, particularly in Spanish or other languages common in the community, preferred.
• Lived experience with challenges related to violence, justice system involvement, or trauma, with the ability to serve as a positive role model.
• Knowledge of local resources such as housing, employment, mental health, and social services.

Additional Requirements

• Satisfactorily pass all screenings and criminal background checks.
• No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence.

Pay

The average starting salary for this position will fall in the range of $52,000 and $55,000 annually. Where candidates fall in this range will be based on skill and experience level.

Schedule

Variated Hours Shift 1 could be : 12pm - 8pm
Shift 2 could be : 7pm - 3am

Benefits

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here! Some Highlights Include Medical Coverage, Dental Coverage, and Vision Coverage. Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date. Free General Medicine and Behavioral Health Teladoc services provided to all team members. Ascent 401K plan services with a 4% employer match, vested at 100% on day one of eligibility. And so much more!

More About Us

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.