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Moving Help Phone Agent - Part Time (Remote)

U-Haul · Phoenix, AZ · 1 mo ago
Business Development$15/hrPart-time

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through phone calls, chats, and emails.
Acknowledging and resolving customer complaints.
Processing, rebooking, and modifying orders.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues and supervisors as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements

  • High school diploma or GED
  • Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
  • Intermediate keyboarding and computer skills
  • Ability to navigate and use multiple computer programs at once
  • Active and attentive listening
  • Experience working with customer support

Qualifications

  • Minimum qualifications

Skills

  • Customer service skills
  • Computer literacy
  • Communication skills

Benefits

  • Exclusive U-Haul Benefits

Pay

$15.00 per hour when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.

Schedule

Part Time: Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs)
Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days)
Currently, shifts are available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time)

Schedule Requirements

  • Phone Shift 1: Monday, Tuesday, Friday, Saturday, and Sunday between 6:00 AM – 12:00 PM
    Phone Shift 2: Monday, Tuesday, Wednesday, Saturday, and Sunday between 6:00 AM – 12:00 PM
    Phone Shift 3: Monday, Tuesday, Wednesday, Thursday, and Sunday between 10:00 AM – 4:00 PM
    Phone Shift 4: Monday, Tuesday, Wednesday, Saturday, and Sunday between 10:00 AM – 4:00 PM

Work From Home Requirements

  • All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
  • Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
  • This position does not allow flexibility to be on-call care for others during work hours, either.
  • A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements

  • Operating System: Windows 11
  • RAM: 16GB minimum (32GB recommended)
  • Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
  • Storage: SSD with at least 5GB free space
  • Additional Hardware (required): Webcam (external or built-in), USB headset (wired)
  • Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended)

Physical Demands

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Application Restrictions

Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia.

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