Moving Help Phone Agent - Full Time (In Office)
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through phone calls, chats, and emails.
Acknowledging and resolving customer complaints.
Processing, rebooking, and modifying orders.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues and supervisors as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma or GED.
Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion.
Intermediate keyboarding and computer skills.
Ability to navigate and use multiple computer programs at once.
Active and attentive listening.
Experience working with customer support.
Qualifications
None specified.
Skills
Customer service skills.
Computer literacy and proficiency with multiple software applications.
Effective communication and problem-solving abilities.
Benefits
Exclusive U-Haul Benefits Designed For Your Success
Full Medical coverage
New indoor fitness gym
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Prescription plans
Dental & Vision Plans
Business and travel insurance
YouMatter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Savvy consumer wellness programs- from health care tips to financial wellness
U-Haul federal credit union
Pay
$16.00 per hour when working in the office.
Base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
Schedule
Full Time (40 hours)
Shift 1: Monday, Tuesday, Wednesday, Friday, and Saturday between 6:00 AM – 2:30 PM (Arizona time)
Shift 2: Monday, Tuesday, Thursday, Friday, and Saturday between 7:30 AM – 4:00 PM (Arizona time)
Must be available to work both weekend days per week.
Physical Demands
The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.