Moves, Adds, and Changes (MAC) Lead

Roles and Responsibilities

• Develop and maintain a proficient team capable of executing up to 20 WAOs, including necessary ports and equipment configurations.
• Manage simple to complex MAC tasks within the DoD accreditation boundary, including hardware moves, port activations/deactivations, VLAN extensions, and VPN configurations.
• Ensure adherence to SLAs and user agreements for Home Kits, Flyaway Kits, and JSP-managed Travel Kits, maintaining alignment with the correct scope of actions.
• Collaborate with the COR or ACOR to approve technical solutions and cost estimates for MAC actions.
• Follow change management process to track and execute MACs via service request tickets, covering installations, activations, modifications, upgrades, or deactivations to meet voice, video, and data requirements.
• Conduct root-cause analysis on recurring problems and provide insights in the Monthly MAC Report.
• Track MAC requests and make the tracking system accessible to customers and government oversight, ensuring transparency and progress monitoring.
• Cookordination and management of all change requests (CRQs) for additions, removals, and modifications, ensuring compliance with established change and configuration management policies.
• Prepare monthly summary reports detailing the Moves, Adds, and Changes performed, including location, timeline, and status.
• Address customer requests that are out of scope, such as new project Engineering Change Proposal (ECP) requests.
• Provide additional efforts for Voice MACs, including line provisioning, phone deployment, and migration from TDM to VoIP services as required.

Qualifications/Experience

• Active TS/SCI Clearance
• 3+ years of relevant experience
• Strong understanding of network infrastructure, including VLANs, VPNs, VoIP, and traditional voice services.
• Excellent project management skills, with the ability to oversee multiple projects simultaneously.