Move In Coordinator

Job Summary

The Move-In Coordinator supports the Marketing Director in managing and coordinating all aspects of the resident move-in process. This role ensures a smooth, welcoming, and organized transition for new residents and families from initial deposit through move-in day and early onboarding.

Essential Job Functions

• Aid the Marketing Director with all move-in coordination activities
• Serve as a primary point of contact for new residents and families during the pre-move-in and move-in process
• Track and manage move-in timelines, paperwork, and required documentation
• Cook up move-in schedules with internal departments (nursing, housekeeping, maintenance, dining, etc.)
• Ensure apartments/rooms are ready prior to move-in date
• Communicate regularly with families regarding move-in updates, expectations, and next steps
• Maintain accurate move-in tracking logs and CRM/lead systems as needed
• Support marketing events, tours, and resident engagement activities when needed
• Help ensure a warm, welcoming experience for all new residents
• Identify and escalate any issues that may delay or impact move-ins

Qualifications

• A high school diploma or equivalent is required
• Experience in customer service, hospitality, senior living, or life enrichment is preferred
• Strong interpersonal, verbal, and written communication skills are essential
• You should be highly organized, dependable, and able to multitask in a fast-paced environment
• Compassion, patience, and enthusiasm about working with older adults are important traits
• Basic computer proficiency, including email and calendars, is required

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Mileage Stipend available to eligible employees
• Basic Life and AD&D Insurance
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Compassionate Action Relief for Employees C.A.R.E Fund
• Paid Jury Duty and Bereavement Leave
• Loewenberg Caregiver Scholarship
• Academy for Career Excellence Program
• Continuing Education (Relias Training)
• Employee Referral Bonus Program

About the Role

Morningside Ministries is an Equal Opportunity Employer.