Mountain Bike Rental & Repair Technician

The Mountain Bike Rental & Repair Technician role is based at The Summit at Snoqualmie, Seattle’s home mountain located an hour from the city at the junction of the Pacific Crest Trail and Interstate 90. The position offers year-round outdoor activities, including mountain biking and scenic lift rides.

Responsibilities

• Guest Service & Rental Operations
  • Welcome guests and determine their equipment needs.
  • Fit mountain bikes, gravel bikes, helmets, and protective equipment for proper comfort and safety.
  • Process rental transactions, returns, payments, liability waivers, and rental agreements using rental and inventory systems.
• Fleet Maintenance & Repairs
  • Perform daily inspections, preventative maintenance, and professional repairs on the rental fleet.
  • Complete comprehensive safety inspections before every rental.
  • Diagnose and repair brakes, drivetrains, wheels, suspension, tires, and other bicycle components.
• Shop Operations
  • Assist teammates during peak business periods to reduce guest wait times.
  • Work efficiently while maintaining the highest safety and quality standards.

Requirements

• Must be at least 18 years old.
• Strong customer service skills with a positive, team-oriented attitude.
• Mechanical aptitude with bicycle repair experience preferred.
• Ability to work independently and in a fast-paced team environment.

Pay

Wage range: $20.82 to $24.00 per hour.

Benefits

• 401(k) plan available for all employees; discretionary match requires 1,000 hours worked in a calendar year (2-year vesting cliff).
• Sick time accrual at 1 hour per 40 hours worked, up to a maximum of 64 hours per year.