Motorist Assistance Patrol Operator (MAP)

About the role

The Motor Assistance Patrol (MAP) Operator position is available in Bossier City, Louisiana. Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program.

Responsibilities

• Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events.
• Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
• Work closely with police and other first responders at highway incidents.
• Provide incident response, on-scene traffic control, and limited first aid.
• Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
• Complete a combination of classroom and field training to be certified as a motorist assistance operator.

Requirements

• High school diploma or equivalent
• 0-2 years’ experience in incident management or related field
• Valid Louisiana driver’s license
• Availability to work various shifts, weekends, and holidays
• Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
• Able to speak English language (Bilingual is plus)
• Minimum age requirement of 21
• Able to pass classroom and field training to be certified as a motorist assistance operator

Qualifications

• Minor vehicle maintenance knowledge

Skills

• Communication skills
• Problem-solving skills
• Physical stamina and strength

Benefits

To be determined, based on the company's policy and applicable collective bargaining agreements.

Pay

The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Schedule

To be determined, based on the company's policy and applicable collective bargaining agreements.