Motorist Assistance Patrol (MAP) Operator - North Shore
Serco · Mandeville, LA · 1 mo ago
OTHR$23/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Must not create sections with filler like "commensurate with experience". Must only include sections when there is real content.
Let's parse the posting.
Key info:
- Position: Motor Assistance Patrol (MAP) Operator in Mandeville, Louisiana.
- Serco supports LADOTD by operating free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles.
- Primary purpose: ensure state highways are free of obstructions and safe for traveling public.
- Starting pay is $23.00/hr with overtime available.
- You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily.
- As a MAP Operator, You Can Expect To:
- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
- Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
- Work closely with police and other first responders at highway incidents.
- Provide incident response, on-scene traffic control and limited first aid.
- Provide Traffic Incident Management (TIM) services.
- Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
- Observe required safety procedures to avoid injury and accidents, at all times.
- Complete a combination of classroom and field training to be certified as a motorist assistance operator.
- Meet your recruiter Mike (maybe not needed)
- To Be Successful In This Role You Will Have:
- High school diploma or its equivalent
- 0-2 years’ experience in incident management or related field
- Must possess a valid Louisiana driver’s license
- Availability to work various shifts, weekends, and holidays
- Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
- Able to speak English language (Bilingual is plus)
- Minimum age requirement of 21
- Must be able to pass classroom and field training to be certified as a motorist assistance operator
- Ability to pass DOT medical card physical
- This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
- Additional Desired Experience And Skills:
- Minor vehicle maintenance knowledge
- Company Overview: Serco description (maybe we can include as About the role? Actually "About the role" could be description of role and organization. Could include Serco overview as "About the role" or maybe "Company Overview" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We have:
- About the role: could include description of role, purpose, team, etc.
- Responsibilities: list of duties (monitor highways, provide assistance, work with responders, incident response, TIM, communication, safety, training).
- Requirements: maybe mandatory qualifications: high school diploma, 0-2 years experience, valid LA driver's license, availability to work various shifts, outdoor environment, lift 50lbs, walk 300 yards, speak English, min age 21, pass training, pass DOT medical, pass background/drug screen.
- Qualifications: maybe similar to requirements? Could separate "Qualifications" for education/experience? But we need to avoid duplication. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). We need to decide what goes where. We must not create sections with filler. So we need to ensure each section has substantive content.
Potential mapping:
- About the role: overview of MAP program, Serco supporting LADOTD, purpose, team, starting pay? Pay maybe separate Pay section.
- Responsibilities: bullet list of duties.
- Requirements: mandatory criteria (high school diploma, experience, driver's license, shift availability, physical requirements, age, training, DOT medical, background/drug).
- Qualifications: maybe "Additional Desired Experience And Skills" (minor vehicle maintenance knowledge) could go under Skills or Qualifications. But we have Skills heading. Could put minor vehicle maintenance knowledge under Skills. Also bilingual is plus could be skill.
- Benefits: The posting includes a benefits section later: "Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance..." then details: Medical, dental, vision insurance, vacation/sick leave, 401(k) with match, tuition reimbursement, life/disability, optional coverages, birth/adoption/parental leave, Employee Assistance Plan. Also mention Serco benefits link. So we have real benefits content. So we can include Benefits section with that list.
- Pay: Starting pay is $23.00/hr with overtime available. Also mention salary range? The posting says "Salary range: The range for this position can be found at the top of this posting." Actually they say starting pay is $23.00/hr. So we can put Pay: $23.00/hr starting, overtime available.
- Schedule: Availability to work various shifts, weekends, and holidays. That's schedule info. So we can put Schedule: various shifts, weekends, holidays.
We must not include boilerplate like EEO, application instructions, legal, etc. Also remove duplicated lines.
Now we need to output HTML fragment only, with
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Must not create sections with filler like "commensurate with experience". Must only include sections when there is real content.
Let's parse the posting.
Key info:
- Position: Motor Assistance Patrol (MAP) Operator in Mandeville, Louisiana.
- Serco supports LADOTD by operating free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles.
- Primary purpose: ensure state highways are free of obstructions and safe for traveling public.
- Starting pay is $23.00/hr with overtime available.
- You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily.
- As a MAP Operator, You Can Expect To:
- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
- Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
- Work closely with police and other first responders at highway incidents.
- Provide incident response, on-scene traffic control and limited first aid.
- Provide Traffic Incident Management (TIM) services.
- Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
- Observe required safety procedures to avoid injury and accidents, at all times.
- Complete a combination of classroom and field training to be certified as a motorist assistance operator.
- Meet your recruiter Mike (maybe not needed)
- To Be Successful In This Role You Will Have:
- High school diploma or its equivalent
- 0-2 years’ experience in incident management or related field
- Must possess a valid Louisiana driver’s license
- Availability to work various shifts, weekends, and holidays
- Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
- Able to speak English language (Bilingual is plus)
- Minimum age requirement of 21
- Must be able to pass classroom and field training to be certified as a motorist assistance operator
- Ability to pass DOT medical card physical
- This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
- Additional Desired Experience And Skills:
- Minor vehicle maintenance knowledge
- Company Overview: Serco description (maybe we can include as About the role? Actually "About the role" could be description of role and organization. Could include Serco overview as "About the role" or maybe "Company Overview" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We have:
- About the role: could include description of role, purpose, team, etc.
- Responsibilities: list of duties (monitor highways, provide assistance, work with responders, incident response, TIM, communication, safety, training).
- Requirements: maybe mandatory qualifications: high school diploma, 0-2 years experience, valid LA driver's license, availability to work various shifts, outdoor environment, lift 50lbs, walk 300 yards, speak English, min age 21, pass training, pass DOT medical, pass background/drug screen.
- Qualifications: maybe similar to requirements? Could separate "Qualifications" for education/experience? But we need to avoid duplication. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). We need to decide what goes where. We must not create sections with filler. So we need to ensure each section has substantive content.
Potential mapping:
- About the role: overview of MAP program, Serco supporting LADOTD, purpose, team, starting pay? Pay maybe separate Pay section.
- Responsibilities: bullet list of duties.
- Requirements: mandatory criteria (high school diploma, experience, driver's license, shift availability, physical requirements, age, training, DOT medical, background/drug).
- Qualifications: maybe "Additional Desired Experience And Skills" (minor vehicle maintenance knowledge) could go under Skills or Qualifications. But we have Skills heading. Could put minor vehicle maintenance knowledge under Skills. Also bilingual is plus could be skill.
- Benefits: The posting includes a benefits section later: "Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance..." then details: Medical, dental, vision insurance, vacation/sick leave, 401(k) with match, tuition reimbursement, life/disability, optional coverages, birth/adoption/parental leave, Employee Assistance Plan. Also mention Serco benefits link. So we have real benefits content. So we can include Benefits section with that list.
- Pay: Starting pay is $23.00/hr with overtime available. Also mention salary range? The posting says "Salary range: The range for this position can be found at the top of this posting." Actually they say starting pay is $23.00/hr. So we can put Pay: $23.00/hr starting, overtime available.
- Schedule: Availability to work various shifts, weekends, and holidays. That's schedule info. So we can put Schedule: various shifts, weekends, holidays.
We must not include boilerplate like EEO, application instructions, legal, etc. Also remove duplicated lines.
Now we need to output HTML fragment only, with headings and - for lists,
for prose.
We must not include or . Just the fragment.
We need to ensure we don't create empty sections.
Let's draft:
About the role
Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free Motor Assistance Patrol (MAP) program, providing safe and quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public. As a MAP Operator, you will work closely with LADOTD, local law enforcement, and other first responders daily.
Responsibilities
- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, lane‑closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
- Provide roadside assistance to stranded motorists (changing tires, giving battery jumps, providing fuel, removing debris from travel lanes, etc.).
- Work closely with police and other first responders at highway incidents.
- Provide incident response, on‑scene traffic control, and limited first aid.
- Provide Traffic Incident Management (TIM) services.
- Use a two‑way radio and/or smartphone to communicate and coordinate with the Traffic Management Center (TMC) staff and local police agencies.
- Observe required safety procedures to avoid injury and accidents at all times.
- Complete a combination of classroom and field training to be certified as a motorist assistance operator.
Requirements
- High school diploma or equivalent.
- 0‑2 years’ experience in incident management or a related field.
- Valid Louisiana driver’s license.
- Availability to work various shifts, weekends, and holidays.
- Able to work in an outdoor environment, lift/carry 50 lbs, and walk unassisted for 300 yards.
- Able to speak English (bilingual is a plus).
- Minimum age requirement of 21.
- Must be able to pass classroom and field training to be certified as a motorist assistance operator.
- Ability to pass a DOT medical card physical.
- Contingent upon passing a pre‑employment criminal history check and drug screen.
Skills
- Minor vehicle maintenance knowledge (desired).
- Bilingual English/Spanish (or other language) is a plus.
Benefits
- Medical, dental, and vision insurance.
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract.
- 401(k) plan that includes employer matching funds.
- Tuition reimbursement program.
- Life insurance and disability coverage.
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Employee Assistance Plan.
Pay
Starting pay is $23.00 per hour, with overtime available.
Schedule
Availability to work various shifts, weekends, and holidays.
We need to ensure we didn't include any filler like "commensurate with experience". Not present.
Check for any duplicated content: We have not repeated job title. Good.
Check for any boilerplate: We omitted EEO, application instructions, legal, etc.
Check for any content we missed: The posting also mentions "Meet your recruiter Mike". That's not substantive for the role; could be omitted. Also "Preview this exciting opportunity here: https://youtu.be/KOLRuH975NM" - that's a link to video, maybe could be considered part of About the role? But it's a link to preview; could be considered a resource. However instructions: remove application instructions, but this is not an application instruction; it's a preview link. Might be okay to keep? But it's not essential substantive info about role. Might be considered navigation? It's a link to a video. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not navigation per se, but it's a link to a video preview. Could be considered part of the posting but not essential. However we might keep it under About the role as a reference. But the instruction says "Preserve ALL substantive information". Is the video link substantive? It's a preview of the opportunity; maybe it's substantive. However it's a URL; we could include as a link in a . But we must not invent or summarize away detail. If we drop it, we are removing a piece of information (the link). Is that considered substantive? It's a link to a video; it's not essential to the job description but it's part of the posting. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The video link is detail. Should we keep it? It's not navigation, it's a content link. I'd lean to keep it as part of About the role.
Similarly, there is a line: "Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles." Already captured.
Also "The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the
- for lists,
for prose. We must not include or . Just the fragment. We need to ensure we don't create empty sections. Let's draft:
About the role
Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free Motor Assistance Patrol (MAP) program, providing safe and quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public. As a MAP Operator, you will work closely with LADOTD, local law enforcement, and other first responders daily.
Responsibilities
- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, lane‑closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
- Provide roadside assistance to stranded motorists (changing tires, giving battery jumps, providing fuel, removing debris from travel lanes, etc.).
- Work closely with police and other first responders at highway incidents.
- Provide incident response, on‑scene traffic control, and limited first aid.
- Provide Traffic Incident Management (TIM) services.
- Use a two‑way radio and/or smartphone to communicate and coordinate with the Traffic Management Center (TMC) staff and local police agencies.
- Observe required safety procedures to avoid injury and accidents at all times.
- Complete a combination of classroom and field training to be certified as a motorist assistance operator.
Requirements
- High school diploma or equivalent.
- 0‑2 years’ experience in incident management or a related field.
- Valid Louisiana driver’s license.
- Availability to work various shifts, weekends, and holidays.
- Able to work in an outdoor environment, lift/carry 50 lbs, and walk unassisted for 300 yards.
- Able to speak English (bilingual is a plus).
- Minimum age requirement of 21.
- Must be able to pass classroom and field training to be certified as a motorist assistance operator.
- Ability to pass a DOT medical card physical.
- Contingent upon passing a pre‑employment criminal history check and drug screen.
Skills
- Minor vehicle maintenance knowledge (desired).
- Bilingual English/Spanish (or other language) is a plus.
Benefits
- Medical, dental, and vision insurance.
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract.
- 401(k) plan that includes employer matching funds.
- Tuition reimbursement program.
- Life insurance and disability coverage.
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Employee Assistance Plan.
Pay
Starting pay is $23.00 per hour, with overtime available.
Schedule
Availability to work various shifts, weekends, and holidays.
We need to ensure we didn't include any filler like "commensurate with experience". Not present. Check for any duplicated content: We have not repeated job title. Good. Check for any boilerplate: We omitted EEO, application instructions, legal, etc. Check for any content we missed: The posting also mentions "Meet your recruiter Mike". That's not substantive for the role; could be omitted. Also "Preview this exciting opportunity here: https://youtu.be/KOLRuH975NM" - that's a link to video, maybe could be considered part of About the role? But it's a link to preview; could be considered a resource. However instructions: remove application instructions, but this is not an application instruction; it's a preview link. Might be okay to keep? But it's not essential substantive info about role. Might be considered navigation? It's a link to a video. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not navigation per se, but it's a link to a video preview. Could be considered part of the posting but not essential. However we might keep it under About the role as a reference. But the instruction says "Preserve ALL substantive information". Is the video link substantive? It's a preview of the opportunity; maybe it's substantive. However it's a URL; we could include as a link in a. But we must not invent or summarize away detail. If we drop it, we are removing a piece of information (the link). Is that considered substantive? It's a link to a video; it's not essential to the job description but it's part of the posting. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The video link is detail. Should we keep it? It's not navigation, it's a content link. I'd lean to keep it as part of About the role. Similarly, there is a line: "Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles." Already captured. Also "The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the