Motorist Assistance Patrol (MAP) New Orleans

About the role

The Motorist Assistance Patrol (MAP) program is a critical component of roadway safety in Louisiana. Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the MAP patrol program. MAP Operators respond to roadway incidents, assist motorists, and provide traffic control during incident scenes.

Responsibilities

• Responding to roadway incidents and assisting motorists during assigned patrol shifts
• Conducting incident management operations in coordination with DOTD, law enforcement, fire, EMS, and towing services
• Providing clear, concise, and accurate incident information to Traffic Management Center (TMC) operators and responding agencies using radio, telephone, and email
• Maintaining traffic control and scene protection using cones, signs, flares, arrow boards, emergency lighting, and flagging in accordance with standard operating procedures
• Assisting with lane clearance and roadway hazard removal to restore traffic flow as quickly and safely as possible
• Providing basic first aid within the scope of training until relieved by emergency medical personnel
• Maintaining a professional presence at incident scenes and ensuring the safety of responders and the public
• Changing flat tires and adding air to low tires
• Providing limited fuel assistance
• Adding water to vehicle radiators
• Jump-starting disabled vehicles
• Performing vehicle push maneuvers when safe and authorized
• Coordinating towing or emergency services when required
• Transporting stranded motorists to a safe location off the roadway
• Providing temporary cell phone assistance
• Distributing drinking water to stranded motorists during emergencies

Requirements

• High school diploma or equivalent (GED)
• Minimum age of 21 years at time of hire
• Valid driver’s license with a clean or acceptable driving record
• Ability to safely operate a pickup truck in traffic and emergency conditions
• Availability to work 12-hour shifts, including nights, weekends, holidays, and varying schedules as operational needs require
• Physical ability to access the underside of a vehicle and perform roadside assistance tasks
• Successful completion of a pre-employment criminal history background check
• Successful completion of a pre-employment drug screening
• Passing a 1-year Department of Transportation (DOT) medical examination

Qualifications

• Adherence to established policies, procedures, and chain of command
• Ability to remain calm and decisive in high-stress or hazardous environments
• Strong communication skills and the ability to work effectively with sworn and civilian public safety partners
• Commitment to public service, safety, and ethical conduct

Skills

• Professionalism and integrity
• Situational awareness
• Radio, telephone, and email communication skills
• Emergency response protocols
• First aid and emergency medical training
• Vehicle maintenance and repair skills
• Physical fitness and manual dexterity
• Teamwork and collaboration with public safety partners

Benefits

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. For more information on our benefits, please visit: https://careers.serco-na.com/us/en/about-us.

Pay

The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Schedule

Eligible employees may have the opportunity to work 12-hour shifts, including nights, weekends, holidays, and varying schedules as operational needs require.