Motor Vehicle Supervisor

The Jefferson County Clerk and Recorder’s office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations.

About the role

Mission: To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone.

Vision: An equitable, accessible, trustworthy democracy for the Jeffco of today and tomorrow.

The Motor Vehicle Supervisor is responsible for overseeing the operational side of the designated Motor Vehicle Office. This role will optimize the operations of auto-title technicians, training, and management in the Department of Motor Vehicles in Jefferson County. This position involves mentoring staff in different areas of operation to ensure exceptional customer service and provide support for any complicated question or escalated conversations while conducting a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorder's Office.

Responsibilities

• Assist customers at the counter and on the phones with questions.
• Resolve conflicts and diffuse scenarios involving difficult customers or employees.
• Determine appropriate course of action.
• Navigate the statewide DRIVES system.
• Remain current on all legislation and statutory changes.
• Responsible for efficient planning, organization, and successful operation of the office.
• Prioritize and delegate daily tasks.
• Determine legality of motor vehicle transactions and ensure compliance with Colorado statutes.
• Oversee purchasing for the designated office. Decide which vendors to use and negotiate pricing when appropriate in consultation with superiors.
• Ensure cost-effective measures are implemented.
• Reconcile credit card purchases.
• Maintain organized accurate records.
• Determine appropriate resources to consult for legal and statutory research.
• Determine legality and compliance to take proper course of action.
• Supervise staff in area of responsibility. Administer and make recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action.
• Conduct performance evaluations and communicate short- and long-term goals and objectives.
• Submit personnel records and reports as required by the County.
• Assist and advise subordinates as necessary, resolve problems as non-routine situations arise, and ensure adherence to established policies, procedures, and standards.
• Communicate changes in policy and procedures to direct reports and implement them as directed.
• Other duties and responsibilities as assigned.

Requirements

• 3 years of work experience in auto titling and registration.
• High School Diploma or equivalent certificate.
• An equivalent combination of education and experience is acceptable.

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Skills

• Two years of progressive advancement in auto titling and registration (preferred).
• Notary Public within 1 year of date of hire (preferred).
• Related Specialized Training (MV, Dept of Revenue, Clerk & Recorder exp).
• CORE21 software experience.
• Strong leadership and mentoring skills.
• Excellent organization skills to ensure accuracy and deadlines are met.
• Superior interpersonal, written, and verbal communication skills.
• Models a positive attitude and can give and receive constructive criticism.
• Strong customer service skills and experience with high volume customer contact.
• Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer.
• Ability to handle stressful conditions in person and over the phone.
• High attention to detail.
• Ability to work independently and as a part of a team.
• Ability to understand and interpret statutes related to motor vehicle policy and explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute-driven requirements for fees.
• Advanced experience with Microsoft Office/Microsoft 365/SharePoint.
• DRIVES (State system) experience.

Benefits

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include:

• Medical, dental, and vision insurance.
• Paid time off and holidays, including a starting bank of 40 hours of PTO for new hires.
• Retirement matching.
• Wellness programs.
• Tuition reimbursement.
• Flexible schedules.
• Remote work options.

Pay

Hiring Range: $32.00-$35.00/hr. Compensation will be determined based on education, experience, and skills.

Schedule

This position will be provided with a schedule that revolves around normal business hours and our 4-day business week (Monday-Thursday, 7:15AM – 5:45PM).

This position is required to report on-site in Golden.

Criminal History and MVR Background Checks are required for this position. A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle and must be obtained within 30-days of hire. Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.