Motor Vehicle Operations Coordinator

Job Summary

Hiring Range: $44,000.00 - $46,000.00 annually
This is an in-person position and is not eligible for remote work.
This position has an anticipated work schedule of Monday – Friday, 7:55 AM – 5:00 PM with a Saturday rotation of 7:50 AM – 1:00 PM.
Schedule is subject to change.

About the Role

VISION El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
VALUES Service Focused Collaborative Accountable Trustworthy Transparent

Essential Duties/Responsibilities

• Examines and analyzes legal documentation submitted for motor vehicle titling and registration, and for identification, ensuring accuracy and enforcing compliance with appropriate statutory regulations, including emissions standards, insurance requirements, and secure and verifiable identification guidelines.
• Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
• Questions, interviews, confers, or advises customers on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
• Determines necessary action, executes, and establishes the legal records as appropriate for motor vehicle titles, registrations, license plates, and persons with disabilities placards for use by governmental and other official enforcement entities; ensures accurate and timely data entry.
• Participates in opening and closing functions as directed.
• Performs self-audit and reconciliation daily, resolving minor discrepancies when necessary, working to ensure all monies collected (cash, check, and credit card payments) are in balance.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
• Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees.
• Serves as a liaison between Clerk & Recorder's Office, representatives of business and industry, trade and professional associations, and clients.
• Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by helping to achieve departmental goals.
• Assists in other departments and/or with County-wide events as directed.
• Assists with election duties as required.

Qualifications

• Must be detail-oriented and ensure accuracy in work.
• Ability to enter data in applicable databases timely and accurately.
• Proficiency in cash management required.
• Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self, and others.
• Ability to perform computations for tax and fee assessments associated with motor vehicle laws and regulations.
• Ability to verify customers identity by comparing their documents with biometric and demographic data.
• Ability to set goals and priorities for specific tasks and assignments.
• Ability to remain open to change and new information and effectively deal with pressure and ambiguity.
• Ability to communicate and work effectively with co-workers, other County personnel, other agencies, and the public.
• Ability to work independently and in a team environment.
• Ability to operate standard office equipment such as telephones, computers, printers, copiers, and calculators.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• One year of administrative or customer service experience.
• Associate’s degree or higher in a related field may substitute for the required experience.

Licenses/Certificates

• Successfully sworn in as an agent of the Clerk & Recorder's Office to discharge the duties conveyed by CRS 42-1-210 within 30 days of employment.
• Must possess and maintain a valid driver's license.
• Must successfully complete and maintain any required federal, state, or local criminal history background checks, clearances, or security screenings associated with the duties of the position.

Pre-Employment Requirements

• Must pass conditional post-offer background investigation, motor vehicle record check, and drug screen.