Motor Bank Branch Supervisor

About the role

As a Branch Supervisor at Security National Bank, you will oversee Motor Bank operations while delivering exceptional customer service and guiding a high-performing team. Your responsibilities include coaching and developing staff, managing transactions and audits, and ensuring smooth, secure operations.

Responsibilities

• Deliver a welcoming, professional experience for every customer, setting the standard for service excellence and building strong relationships.
• Review and approve non-routine or complex transactions, ensuring accuracy, compliance, and risk mitigation.
• Oversee the returned check collection process, working to resolve outstanding items in a timely and professional manner.
• Balance daily cash operations, including CSR totals, vault funds, and cash dispensing equipment, ensuring accuracy and accountability.
• Maintain a strong understanding of branch systems and ensure proper usage across the team.
• Train, coach, and mentor Customer Service Representatives (CSRs), fostering a positive, high-performing team environment.
• Encourage and promote referral opportunities, helping team members identify customer needs and contribute to overall branch growth.
• Lead weekly staff meetings to communicate updates, reinforce goals, and support team alignment and engagement.
• Prepare accurate month-end reports and support budgeting activities, contributing to effective financial management.

Requirements

• Strong leadership and team development skills, self-motivated, independent thinker, detail-oriented mindset, problem-solving and decision-making skills.
• Advanced organizational abilities to manage multiple priorities and meet deadlines effectively.
• Strong analytical skills, with the capacity to identify opportunities and address challenges proactively.
• Clear and concise communication, both written and verbal, paired with the ability to foster collaboration and teamwork.

Qualifications

• 4 year college degree or related work experience
• Management experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Advanced problem-solving and analytical skills

Skills

• Leadership and team development
• Customer service and operations
• Team leadership and development
• Reporting and financial oversight

Benefits

• Comprehensive benefit package including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire

Pay

Details TBD

Schedule

Some extended business hours