Branch Banking Leader

About the Role

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. This role focuses on coaching for sales, revenue growth, and operational integrity, delivering a high level of client service and exceptional client experiences.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, loans, and non-interest income).
• Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Use independent judgment and discretion to make sound financial decisions.
• Create and execute business development plans, support partner-produced sales, and branch initiatives.
• Provide training, development, and coaching to branch teams on mission alignment and effective engagement to meet targets.
• Foster an environment that supports both branch teams and clients.
• Oversee talent management functions, including employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and compliance adherence.
• Deliver client engagement and education using available tools and systems.
• Foster a culture focused on exceptional client experience and mission-driven service.
• Analyze and resolve problems related to branch operations and client satisfaction.
• Promote disciplined risk management to mitigate reputational, regulatory, employee, and client risks.
• Ensure team awareness, understanding, and adherence to all applicable bank policies and regulations.
• Meet operational excellence standards.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and complete required compliance training.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• 6+ years of overall branch sales experience.
• 2+ years in a leadership role.

Preferred Qualifications

• Undergraduate degree (4 years or equivalent).

Skills

• Creating diverse and cohesive teams.
• Education, coaching, and mentoring.
• Prioritizing competing demands.
• Drive for results.
• Profit discipline.
• Building and maintaining effective relationships with stakeholders through clear communication and proactive collaboration.
• Aligning relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Building trusted client relationships by identifying needs and delivering tailored solutions.
• Fostering a positive work culture and productive environment.

Physical Demands

No unusual physical exertion is involved.

Pay

Pay Range: $59,085.00 - $99,485.00

Benefits

Flagstar provides teammates access to a variety of benefits, including:

• Medical, dental, and vision insurance.
• Life and disability insurance.
• A comprehensive leave program.

For detailed information, visit Benefits | Flagstar Bank.