Branch Banking Leader

About the role

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering high level of client service.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, loans, and non-interest income).
• Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Use independent judgement and discretion to make sound financial decisions.
• Create and execute business development, actively support execution of partner produced sales and branch initiatives.
• Provide training/development/coaching to branch teams on mission and how to effectively engage to deliver on targets.
• Foster the right environment for branch teams and clients.
• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• Deliver client engagement and education--using the tools and systems available.
• Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose.
• Analyzes and resolves problems pertaining to branch operations and client satisfaction.
• Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, employee and client risks.
• Ensure team awareness, understanding and adherence to all applicable bank policies and regulations.
• Meet operational excellence standards.
• Perform special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Requirements

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 6+ Years of overall branch sales experience. Two (2)+ years in a leadership role.

Preferred qualifications: Undergraduate Degree (4 years or equivalent).

Skills

• Creating Diverse and Cohesive Team.
• Education, Coaching and Mentoring.
• Prioritize Competing Demands.
• Drive for Results.
• Profit Discipline.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay

Pay Range $59,085.00 - $99,485.00. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.