MOSDOH - Patient Services Advocate

Duties & Responsibilities

• Interview patients to document necessary demographic information and maintain appropriate information in patients' chart as needed.
• Review appropriate policies and regulations such as HIPAA with the patients.
• For uninsured/self pay patients, determine fees based on sliding fee scale and collect fees due.
• Verify and document third party coverage; collect copays due.
• Refer patients to appropriate resources to apply for alternative methods of funding.
• Use electronic schedule to notify clinic when patient is ready to be taken back.
• Review patient check out documents and schedule follow-up appointments.
• Act as a liaison between the dental students and their family of patient: contacting patients for additional appointments, etc.
• Handle incoming patient calls for dental students, specialists, other dental providers.
• Make every effort to fill broken or cancelled appointments in a timely manner, based on payer mix.
• Confirm all appointments, confirm Medicaid, denoting the ME codes, verify insurance and sliding fee scale status in advance and inform patients of their cost of care.
• Pull end of the day reports to ensure that all encounters are closed, and clinical notes are entered.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 2 years experience in a health care setting or related field; dental experience strongly preferred.
• 2 years experience in customer service.
• Knowledge of third party reimbursement.
• Good computer skills including the use of word processing and e-mail software.
• A test will be given.
• Good oral and written communication, customer service, organizational and mathematical skills.
• Capable of making bank deposits.
• Able to use a 10 key calculator and credit card machine.
• Able to accurately register and interview clients.
• Able to read and interpret materials.
• Able to use initiative; be detail oriented, and flexible.