MORTGAGE TECH OPERATIONS ASSOC

About the role

This position will initially focus on supporting account and user setup activities, ensuring users have the appropriate access and tools needed to perform their roles effectively. As our onboarding processes become increasingly automated and transition to the broker, this role will expand into additional Mortgage Technology Operations responsibilities.

The ideal candidate will be comfortable working with technology, following established processes, troubleshooting issues, and learning new systems and workflows.

Responsibilities

• Manage account and user setup across mortgage technology platforms and systems.
• Process user access, permissions, and system setup requests accurately and efficiently.
• Ensure new users are properly configured and ready to access the systems required for their role.
• Monitor and resolve user setup and access-related issues.
• Work closely with internal teams to understand and fulfill technology-related requests.
• Follow established procedures while identifying opportunities to improve and streamline processes.
• Assist with troubleshooting and resolving Mortgage Technology Operations issues.
• Support additional MT Ops activities as onboarding processes become more automated.
• Maintain accurate documentation and records related to user accounts, access, and system configuration.
• Develop an understanding of the company's mortgage technology environment and how systems support business operations.
• Participate in process improvement and automation initiatives as opportunities arise.

Requirements

• Strong attention to detail and ability to manage repetitive tasks accurately.
• Comfortable working with technology and learning new systems quickly.
• Strong organizational and time-management skills.
• Ability to troubleshoot problems and determine appropriate next steps.
• Strong written and verbal communication skills.
• Ability to work independently while knowing when to escalate an issue.
• Comfortable working in a fast-paced environment where priorities may change.
• Current, hands-on experience with Encompass is required.

Schedule

• 12 pm – 8 pm (EST)
• 11 am – 7 pm (CT)
• 9 am – 5 pm (PST)