Mortgage Support Specialist

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

About the role

As a Mortgage Support Specialist you will provide essential back-office support throughout the mortgage process, including loan boarding, general ledger reconciliation, and appraisal desk coordination. This role requires strong knowledge of mortgage operations, attention to detail, and the ability to problem-solve effectively in a fast-paced, team-oriented environment.

Responsibilities

• Accurately board newly originated loans into the servicing system; ensure data integrity and compliance with internal policies and investor guidelines.
• Monitor and reconcile mortgage-related general ledger accounts; identify and resolve discrepancies in a timely manner.
• Manage the appraisal ordering process, communicate with Appraisal Management Companies and loan officers/processors, and ensure timely delivery of appraisal reports.
• Review and upload loan documentation, maintain electronic filing systems, and ensure records are complete and compliant.
• Assist with special projects and provide backup support to other mortgage operations functions as needed.
• Ensure all tasks adhere to company policies, investor requirements, and regulatory standards.
• Consistently demonstrate a courteous, tactful and professional approach to dealing with members and internal customers in accordance with established customer service standards. Demonstrate concern and respect for others in all interactions and inspire their confidence and trust.
• Demonstrate effective face-to-face communications, and telephone interactions, in accordance with established customer service standards. Articulate ideas, including written communications in a clear, concise, and grammatically correct manner.
• Consistently demonstrate self-motivation and independent problem solving skills, requiring only minimal direct supervision, in order to maximize individual productivity and efficiency and attain member satisfaction. Propose enhancements to work methods or procedures in order to improve process efficiency and/or the quality of results.

Requirements

• Minimum 1+ years of experience in mortgage operations, loan servicing, or a related financial services role.
• Experience with general ledger reconciliations or accounting support is preferred.
• Prior exposure to appraisal management platforms or processes.
• Knowledge of regulatory guidelines (FHA, VA, FHMA, etc.) is a plus.
• High School diploma or equivalent required.

Pay

Starting Salary: $24.74 - $26.20 hourly

Schedule

• Hybrid and Flexible Schedule Options: This position is hybrid with two days per week required in office.
• Monday – Friday: 8:00 a.m. - 5:00 p.m.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.