Mortgage Specialist

About the role

Iron Mountain is seeking a motivated Mortgage Specialist to join our Operations and Document Custody team. The role involves accurate document preparation, scanning, indexing, quality control, content review, and certification of mortgage records.

Responsibilities

• Document Processing & Custody: Perform essential mortgage document functions including preparation, scanning, indexing, content review, and secure validation of financial records.
• Operational Performance: Meet and exceed daily individual production metrics, processing goals, and customer service level standards in a high-volume warehouse environment.
• Data Verification & Accuracy: Utilize strong personal computer (PC) and keyboarding skills to match names, numbers, and other critical data to documents with high attention to detail.
• Regulatory Compliance: Maintain strict compliance with company policies, safety procedures, and federal, state, and local laws, utilizing familiarity with Fannie Mae, Freddie Mac, and Ginnie Mae guidelines.

Requirements

• 3 to 6 months of experience in the mortgage service or document custody industry within a multi-business and multi-site operation.
• Strong knowledge of mortgage documents, processing specifications, and industry regulatory guidelines.
• Production Excellence: Proven experience performing repetitive tasks quickly and accurately with your hands while multitasking in a fast-paced environment.
• Reliability & Schedule Flexibility: Demonstrated history of excellent attendance, strong organizational skills, time management, and the absolute ability to work required overtime and occasional Saturdays with short notice.
• Physical Stamina: Ability to sit for 80% of the day (inbound tasks) or stand/walk for 80% of the day (outbound tasks), with the capability to reach above the head and lift, move, push, or pull files and boxes weighing 10–29 lbs frequently, 30–40 lbs occasionally, and over 40 lbs rarely.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Strong knowledge of mortgage documents and processing specifications.
• Attention to detail and accuracy.
• Keyboarding and PC skills.
• Ability to meet and exceed production metrics.
• Compliance with company policies and regulations.

Benefits

• This is a temporary-to-permanent opportunity.
• No benefits are provided during the temporary phase; comprehensive benefits eligibility begins upon successful conversion to a permanent employee.

Pay

$17.00/hr - $20.00/hr (Depending on Mortgage Industry Experience)

Schedule

Shift: 8:30 AM - 5:00 PM, Monday - Friday. Must be available for overtime, to include Saturdays, when the work volume demands it.

Location

2322 French Settlement Road, Dallas, TX

Company Information

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.