Mortgage Servicing Specialist I

Responsibilities

• Sort, label, and file loan files in vault
• Process mail and FedEx packages
• Scan documents into Microsoft Office and archive them in the Jack Henry banking system
• Monitor Tax Reports received from LERETA Tax Services and add new bills to spreadsheet
• Disburse payments from escrow for quarterly and yearly tax bills
• Disburse payments from escrow for monthly payments to PMI companies
• Input new mortgage loans to the JH Banking System and verify accuracy, especially with escrow amounts
• Perform quality control of mortgage and escrow documents scanned in Synergy Imagining System after loan input
• Fund mortgages sold to investors via Jack Henry and maintain Excel spreadsheet for reporting purposes
• Respond to telephone and email requests from internal and external customers for mortgage loan information
• Respond to telephone and email requests from internal and external customers for mortgage escrow information and handle annual escrow analysis statement questions
• Process the addition and removal of escrow accounts based on investor guidelines
• Respond to other duties as assigned

Qualifications

• A High School Diploma or GED equivalent
• Excellent customer service, telephone skills, written and verbal communication
• Understanding of mortgage loan documents and processing (including escrow)
• Ability to work independently and as part of a team
• Ability to prioritize, organize, and enter data accurately
• Advanced PC, Word, Excel skills