Mortgage Servicing Specialist

About the role

We are seeking a detail-oriented and highly organized Mortgage Servicing Clerk to join our team. This role is responsible for ensuring the accuracy and completeness of mortgage and home equity loan servicing, maintaining workflows, and coordinating with internal teams and external partners.

Essential Duties and Responsibilities

• Review documentation for all closed Mortgage and Home Equity loans for accuracy and completeness
• File any outstanding documents
• Prepare payoff quotes on Mortgage and Home Equity loans for both internal and external Attorneys and Institutions
• Process payoffs, prepare discharges and mail required paperwork
• Program Mortgage and Home Equity loans into the Credit Union systems
• Communicate and Coordinate with Attorneys or Officers concerning any relating matters
• Reconciling various escrow accounts
• Coordinate with various vendors on day-to-day functions and any issues that may arise
• Handling construction loan functions such as inspections, disbursements and any required holdbacks
• Secondary Market Remittance
• Monitoring and maintaining periodic rate changes
• Servicing Home Equity Lines of Credit
• Coordinating between the Credit Union and members in regards to inquires
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items
• Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.
• Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific.
• Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
• Perform other related tasks as required

Qualifications/Requirements

• Prior mortgage servicing or credit union experience is preferred
• Strong attention to detail and organizational skills
• Excellent oral and written communication abilities
• Able to multitask while maintaining accuracy
• A team player with a positive attitude and willingness to learn
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Knowledge of Equal Credit Opportunity Act, RESPA, Regulation Z, Truth in Lending, and other applicable laws
• Able to work independently while contributing to a collaborative team environment
• Able to be available for work punctually, and as scheduled

Education/Training Experience

• High School Diploma or GED required
• Prior Credit Union or Banking experience preferred
• Prior mortgage servicing experience preferred