Mortgage Servicing & Secondary Manager

About the role

At Cyprus Credit Union, we're looking for an experienced Mortgage Servicing & Secondary Manager to lead the teams and processes that support our members and mortgage portfolio long after a loan closes. Strong mortgage servicing experience is essential for this role. We're looking for someone who understands the day-to-day complexities of servicing a mortgage portfolio and can provide knowledgeable leadership across servicing, post-closing, and secondary market operations.

Responsibilities

• Primary responsibility for Mortgage Servicing operations, including oversight of third-party sub-servicer, escrow administration, servicing transfers, payoffs, default management, construction loan servicing, investor reporting, member inquiries, and servicing compliance.
• Ensure servicing activities are accurate, timely, compliant, and provide a positive experience for members.
• Oversee Post-Closing and Secondary Market functions, ensuring loans are delivered accurately and on time and that agency and investor requirements are met.
• Manage loan sales, pricing and hedging activities, investor relationships, collateral delivery, and secondary market performance and profitability.
• Work closely with senior leadership to strengthen servicing operations, improve processes and controls, monitor department performance, and identify opportunities to improve efficiency and profitability.
• Lead and develop teams across multiple mortgage operations, establish clear expectations, encourage collaboration, and build a culture of accountability, consistency, and excellent service.

What You'll Bring

• Significant hands-on knowledge of mortgage servicing operations and the ability to lead a servicing function effectively.
• Understanding of areas such as escrow administration, servicing transfers, payoffs, defaults, investor reporting, sub-servicer oversight, servicing regulations, and agency and investor requirements.
• Experience with post-closing and secondary market operations, including knowledge of loan delivery, pricing, hedging, investor relationships, and mortgage profitability.
• Strong leadership, communication, organization, analytical thinking, and problem-solving skills.
• A bachelor's degree in Business, Finance, Accounting, or a related field is preferred, although equivalent mortgage industry experience may be considered.