Mortgage Servicing Platform IT Specialist

What You Will Be Doing

Lead and Operationally Supervise: Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to the Application Development Team Leader.

Process Creation and Documentation: Create, own, and maintain comprehensive documentation for all end-to-end technical processes, including a centralized repository of automation scripts and technical guides.

Advanced Reporting and Automation: Design and implement VBScript solutions for analytical reporting across Excel and PDF platforms while validating the integrity of all reporting systems.

System Enhancement Management: Oversee the implementation of 15-day and 30-day monthly enhancements to the Mortgage Servicing Platform (MSP).

Change Control and Governance: Host and manage change control meetings to approve system updates and establish version control processes for tool-specific code modifications.

Workflow and Transaction Oversight: Provide technical insights into transaction workflow processes, overseeing file transmission protocols and supporting critical disbursement technology.

System Configuration: Manage system-specific headers, loan snapshots, comment codes, and the Online Letter Writer (OLLW) tool to support business communication needs.

Collaborative Integration: Facilitate cross-departmental collaboration to enhance technological integration and resolve complex technical challenges related to reporting automation and transactional workflows.

Year-End Reporting: Oversee and manage comprehensive year-end reporting processes to ensure accurate and timely regulatory submissions.

What We Need From You

• Must Have: Industry Expertise, Technical Proficiency, Educational Foundation, System Knowledge, Scripting Skills, Professional Skills, Operational Stamina, Attendance
• Nice To Have: Advanced Tools, Regulatory Knowledge