Mortgage Servicing Cashiering Specialist

About the role

Bank of England Mortgage is looking for a detail-oriented Mortgage Servicing Cashiering Specialist to join our servicing team in Little Rock, AR. This is a full-time, on-site position where you will process borrower payments, balance transactions, research payment activity, and partner with servicing and accounting teams.

Responsibilities

• Process mortgage payments, payoffs, and other monetary and non-monetary transactions within the loan servicing system.
• Review and process payments received through multiple channels, including lockbox activity, customer requests, mail, internal bank requests, and external partners.
• Assist with payoff quotes and the posting of payoff funds.
• Complete daily cash balancing and manual reconciliations to ensure transactions are accurate and accounts are balanced.
• Research borrower payment histories and resolve payment discrepancies or account questions.
• Process applicable liquidation transactions, including charge-offs, write-offs, and proceeds.
• Work closely with Mortgage Servicing and Accounting to research transactions, reconcile accounts, and ensure funds are applied correctly.
• Maintain accurate records and follow applicable regulatory requirements, bank policies, and servicing procedures.

Requirements

• High school diploma or GED.
• Strong attention to detail and a commitment to accuracy.
• Comfort working with numbers and performing mathematical calculations.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
• Effective written and verbal communication skills.
• Ability to research information, identify discrepancies, and independently work toward solutions.
• Strong computer skills and the ability to learn financial and mortgage servicing systems.
• Ability to work both independently and collaboratively as part of a team.
• Previous mortgage servicing, banking, financial services, payment processing, reconciliation, or related experience (preferred).
• Experience with Finastra or another mortgage loan servicing system (preferred).
• Knowledge of mortgage payment processing, payoff transactions, or loan reconciliation (preferred).

Benefits

• Medical and prescription drug coverage with two plan options and HSA eligibility
• Dental and Vision insurance
• Company-paid group life and AD&D insurance
• Short-term and long-term disability coverage
• Supplemental insurance options, including life, accident, critical illness, and hospital indemnity
• Employee Assistance Program
• 401(k) retirement plan with employer matching
• Paid time off (PTO)
• Paid company holidays
• Paid bereavement leave
• Most health and welfare benefits are available to eligible full-time employees beginning the first of the month following 30 days of employment.