Mortgage Servicer II

About the role

The Mortgage Servicer II is the first point of contact for all existing Desert Financial Mortgage Loans. The Servicer II assists members, credit union staff, and third-party vendors through phone, email, and internal systems with all post-funding activities, ensuring exceptional experiences with every interaction.

Responsibilities

• Process all loan-related transactions, including payoffs, loss drafts, hazard claims and CPI inquiries, payment inquiries and research, ACH requests, editing newly funded loans, lien perfection, escrow administration (taxes, hazard, flood insurance and mortgage insurance premium remittance), payoff processing and lien releases.
• Direct interaction with members, credit union staff, and third-party vendors by phone and email for all Desert Financial Mortgage Loans.
• Onboard new mortgage loans ensuring all loan data is accurately entered into servicing systems.
• Generate annual regulatory notices for escrow analysis and mortgage insurance.
• Generate and analyze all required Adjustable Rate Mortgage changes and send borrowers required ARM notices.
• Closely monitor hazard/flood insurance and ensure that all regulatory requirements for coverage and disclosure are met.
• Process all inquiries received via iService, KeyInsight Opportunities, and email. Respond within 24 hours of receipt to maintain a high level of member service.
• Respond to inquiries from investors such as Fannie Mae and Mortgage Insurance Companies.
• Process all mortgage loan-related transactions, including payments, ACH requests, payoffs and requests, billing statements, loss drafts, and hazard claims.
• Ensure procedures are followed for various servicing tasks and that quality standards are met, as validated by QC, auditors, investors, mortgage insurance companies, and regulators (DFI or NCUA).
• Generate all regulatory notices, closely monitoring required tasks.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 2+ years prior experience servicing Fannie Mae or Freddie Mac loans required.
• 2+ years related servicing or lending experience required.
• Knowledge of mortgage loan products, rules, and regulations required.
• Knowledge of lending products that includes purchases and refinances of many different types of collateral required.

Skills

• Knowledge of Mortgage systems, Keystone, OnBase, and FNMA Servicing Guide preferred.
• Working knowledge of Microsoft Office Suite including Outlook, Word, and Excel required.
• Strong communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication required.